LVMH German-Speaking Customer Relations Specialist

LVMH Client Services, a division of the global luxury leader LVMH, is dedicated to delivering exceptional remote customer service experiences. This entity supports 20 prestigious LVMH Maisons, enhancing the digital shopping journey for an international clientele. As part of the LVMH conglomerate, the company offers a unique opportunity to represent brands renowned for their excellence and craftsmanship.

1. Serve as the primary contact for customers seeking information about product availability and reservations across various communication channels including phone, email, live chat, and social media.
2. Provide expert pre-sales guidance by recommending suitable products and services, embodying the role of a Maison ambassador.
3. Facilitate online sales by delivering personalized customer experiences and assisting with order placements.
4. Uphold the luxury brand's standards by conveying its values and ensuring customer loyalty.
5. Identify additional customer needs and suggest complementary products.
6. Resolve post-sale issues by managing after-sales complaints and fostering customer relationships through follow-up calls and exclusive event invitations.

1. Fluency in German, English, and French at CEFR level C1.
2. Strong written and verbal communication skills.
3. Proficiency in using digital tools and platforms.
4. Ability to adapt to diverse customer profiles and deliver a personalized luxury experience.

1. Passion for luxury and customer relations.
2. Empathy, persuasion, and a commitment to excellence.
3. Cultural agility and adaptability.

Entry-level position suitable for candidates with a passion for luxury customer service.

The position offers a supportive work environment in Neuilly-sur-Seine, with comprehensive training programs, opportunities for continuous development, and potential for internal mobility. Employees benefit from a multicultural workplace with 34 nationalities and 12 languages represented.

LVMH Client Services fosters a culture of excellence, where employee well-being is prioritized. The company values diversity and provides a dynamic, multicultural environment that encourages professional growth and development.