LVMH Customer Relations Specialist - Spanish Speaking

LVMH, the global leader in luxury, established LVMH Client Services in 2017, a dedicated entity specializing in remote customer service to enhance the digital era customer experience. Representing 20 prestigious Maisons within the LVMH Group, it provides unparalleled service to an international clientele, ensuring a seamless online shopping journey.

1. Serve as the primary contact for customers seeking information or reservations at partner boutiques through various communication channels such as phone, email, live chat, WhatsApp, and social media.
2. Provide pre-sale support by advising customers on product availability and reservations, and assisting with navigation on partner websites.
3. Deliver personalized customer experiences during the sales process by presenting iconic models and facilitating online orders.
4. Uphold the luxury standards and excellence of the represented Maison, ensuring customer loyalty and identifying opportunities for upselling.
5. Focus on post-sale solutions, managing after-sales claims, and fostering customer loyalty through follow-up calls and exclusive event invitations.

1. Fluency in English, French, and Spanish at CEFR level C1 or higher.
2. Strong written and verbal communication skills.
3. Proficiency with digital tools and adaptability to new technologies.

1. Passion for luxury and customer relations.
2. Empathy, persuasion, and a commitment to excellence.
3. Ability to tailor customer experiences to individual profiles.

Entry-level position, suitable for candidates with a strong interest in luxury environments and customer relations.

The role offers a work environment prioritizing well-being, located in Neuilly-sur-Seine. Comprehensive training programs are provided, including a one-month induction, ongoing development, and opportunities for internal mobility. The multicultural workplace features 34 nationalities and 12 languages.

LVMH Client Services fosters a multicultural and enriching environment, emphasizing continuous learning and personal growth. Employees are encouraged to develop their potential within a supportive and dynamic setting, where well-being and excellence are paramount.