Louis Vuitton Project Manager - Client Care Services

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to excellence, innovation, and luxury. With a legacy spanning over 150 years, Louis Vuitton continues to redefine the fashion industry with its dedication to quality and craftsmanship. As an employer, Louis Vuitton offers a dynamic and inclusive work environment that fosters professional growth and development, encouraging employees to explore, innovate, and excel in their careers.

1. Collaborate with the project management team to plan, organize, and coordinate client service projects.
2. Ensure seamless communication between clients, internal teams, and external stakeholders.
3. Monitor key performance indicators (KPIs) for client services and propose enhancements to ensure operational excellence.
4. Participate in client needs analysis and propose tailored solutions to meet their expectations.
5. Manage complex situations professionally and efficiently, ensuring prompt and appropriate follow-up.
6. Identify opportunities for internal process improvements to optimize service quality.
7. Lead the technical dimension of the repair centers network, including technical support, training, tool updates, machine deployment, and new processes.
8. Analyze repair data to ensure quality feedback and integrate it with product design and development, advocating for product reparability from conception.
9. Ensure adherence to quality standards in repairs, defining rules and their application for optimal product restoration.

1. Enrollment in an engineering or business school.
2. Fluent in written and spoken English.

1. Proficiency in Microsoft Office and Power BI.
2. Curiosity and agility in problem-solving.
3. Excellent interpersonal skills.
4. Environmental consciousness and commitment to sustainability.

No prior experience required; suitable for beginners.

Currently pursuing a degree in engineering or business.

The role offers continuous learning and professional development opportunities within a dynamic environment. Personalized support throughout the tenure will help consolidate skills and foster confidence in career progression.

Louis Vuitton promotes a culture of inclusivity and respect for individuality, aligning with LVMH's commitment to diversity and non-discrimination. The company values environmental sustainability, actively participating in climate efforts and resource preservation, with a focus on positive societal impact.