Louis Vuitton

Digital Care Services Specialist

Louis Vuitton is a renowned luxury fashion brand that values the uniqueness of each employee and promotes professional equality. The company offers unparalleled career development opportunities and industry-leading training, providing employees with insights into the luxury and retail environment.

1. Perform accurate and complete product assessments related to repairs and quality.
2. Assess incoming repairs to determine if the product is repairable.
3. Use the JD Edwards system to access technical data for processing repairs.
4. Consistently meet goals in email and phone quality, and productivity.
5. Handle a range of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs.
7. Maintain high customer service standards by demonstrating exemplary service leadership.
8. Communicate with Product Assessment, Logistics, and Client Services teams.
9. Handle customer complaints with fairness and courtesy.
10. Adhere to department and company policies and procedures.
11. Stay updated on product, company, and departmental information.
12. Maintain effective utilization of all required systems.
13. Document all calls and email correspondence using CRM software.
14. Participate in departmental trainings and initiatives.
15. Participate in improvement projects and make process recommendations.
16. Perform other duties as assigned to meet business objectives.

1. GED certificate or high school diploma
2. Ideally 3 – 5 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organization and time-management skills
5. Proactive, solution, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility

Minimum 3 years of experience in customer service.

GED certificate or high school diploma

Generous benefits package and unparalleled career development opportunities.

Louis Vuitton fosters an inclusive workforce and respects the uniqueness of each employee. The company is located in Irving, Texas, and offers a hybrid working mode.