Louis Vuitton Digital Care Services Specialist

Irving • USA

Sunday, January 5, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the uniqueness of each employee, fostering an inclusive environment that encourages professional growth and equality. The brand offers unparalleled career development opportunities and industry-leading training, ensuring employees gain comprehensive insights into the luxury and retail sectors.

1. Perform accurate and complete product assessments related to repairs and quality to provide care information to clients.
2. Assess incoming repairs to determine the condition and repairability of items against store documents.
3. Utilize the JD Edwards system to access technical data for processing repairs without provided instructions.
4. Consistently meet goals in email and phone quality, and productivity.
5. Handle a range of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs, occasionally requiring production floor research.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback and ensure client communication.
9. Handle customer complaints with fairness and courtesy while maintaining a client-centric mindset.
10. Adhere to department and company policies and procedures.
11. Stay informed on product, company, and departmental information and initiatives.
12. Effectively utilize all required systems.
13. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
14. Participate in departmental training and improvement projects.
15. Make recommendations to improve processes.
16. Perform other duties as assigned to meet business objectives.

1. GED certificate or high school diploma
2. Minimum 3 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including weekends

Minimum 3 years of experience in customer service is required.

GED certificate or high school diploma

Louis Vuitton offers a generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton fosters a culture that respects individuality and promotes professional equality. The company is dedicated to creating an inclusive workforce through meaningful strategies and initiatives, ensuring employees find their place and thrive.