Louis Vuitton Client Advisor

Irving • USA

Monday, May 19, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the LVMH conglomerate, which is renowned for its portfolio of prestigious brands. As an employer, Louis Vuitton is committed to fostering an inclusive and dynamic workplace where individuality is celebrated, and professional growth is encouraged. The company is dedicated to equality and diversity, ensuring a supportive environment for all employees.

1. Consistently strive to meet and exceed individual and team performance targets and KPIs related to client satisfaction, service quality, and client retention, focusing on sales.
2. Provide exceptional inbound client service via phone, email, and digital channels.
3. Develop and maintain strong client relationships by understanding their preferences and offering tailored recommendations.
4. Take ownership of client concerns and ensure their resolution through innovative solutions. Collaborate with other departments to efficiently solve issues, ensure client retention, and enhance the overall client experience.
5. Ensure accurate information and follow-up are entered into the system and relevant databases, updating records as needed.
6. Handle client complaints and challenging situations professionally, ensuring effective resolution while upholding Louis Vuitton's high service standards.

1. Minimum 3 years of experience in a similar role.

1. Excellent communication skills (both verbal and written) in English. French and/or Spanish are a plus.
2. Proven sales and storytelling abilities.
3. A demonstrated client-first mindset and strong interpersonal skills, with the ability to effectively engage with clients.
4. Highly motivated, energetic, and a collaborative team player.
5. Detail-oriented with a passion for delivering exceptional service and exceeding client expectations.
6. Ability to manage multiple tasks and deliver results according to agreed schedules.
7. Strong punctuality and time-management skills, adhering to assigned schedules to ensure reliability and efficiency.
8. Flexibility to work shifts, including evenings, weekends, and holidays, to meet client needs.
9. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is a plus).
10. Background in luxury retail is a plus.
11. A strong interest in luxury fashion and awareness of current trends is a plus.
12. Ability to thrive in a diverse work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Minimum 3 years of experience in a similar role, preferably within the luxury retail sector.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement, a supportive work environment, and the chance to work with a globally recognized luxury brand.

Louis Vuitton is dedicated to creating a workplace culture that values diversity, inclusivity, and personal growth. The company encourages a collaborative environment where employees are empowered to contribute their unique perspectives and skills, fostering innovation and excellence.