Longines Boutique Manager

Longines is a Swiss maison renowned for its horological heritage and elegant design language, and is part of the Swatch Group. The brand combines technical expertise in timekeeping with a global luxury retail footprint, offering a structured, product-focused workplace that emphasises client service, craftsmanship and brand stewardship.

1. Lead daily boutique operations at the Longines Westfield Sydney location to meet sales targets and brand standards.
2. Recruit, mentor and coach boutique staff; set objectives, conduct performance reviews and deliver ongoing product and service training.
3. Drive luxury clienteling activities and CRM programmes to cultivate high-value and repeat clientele.
4. Manage stock flow and inventory control, including acceptance, secure storage, merchandising and loss-prevention procedures.
5. Implement visual merchandising and in-store presentation directives to uphold Longines’ aesthetic and merchandising calendar.
6. Coordinate after-sales service, warranty handling and liaison with service centres to ensure superior client satisfaction.
7. Produce regular commercial reporting (sales KPIs, conversion, average transaction value) and act on insights to optimise performance.
8. Ensure compliance with internal controls, cash handling procedures and local regulatory requirements.

1. Proven management experience in luxury retail, ideally within watches or jewellery boutiques.
2. Demonstrated track record of achieving and exceeding sales targets through team leadership and client development.
3. Strong commercial acumen with experience analysing retail KPIs and implementing corrective actions.
4. Excellent interpersonal and coaching skills, with the ability to develop a high-performing sales team.
5. High standard of professionalism, discretion and a customer-centric approach appropriate to a luxury environment.

1. Clienteling
2. Luxury sales
3. Visual merchandising
4. Team leadership
5. Retail KPI management
6. Inventory control
7. After-sales service coordination
8. CRM
9. Point-of-sale (POS) systems

Minimum 3–5 years of progressive experience in luxury retail management, with direct responsibility for store performance, team supervision and client development; prior experience in watches or jewellery is highly desirable.

Bachelor’s degree or diploma in business, retail management, hospitality or a related discipline preferred; equivalent demonstrable retail experience will be considered.

Longines fosters a culture rooted in heritage, precision and understated elegance. As part of the Swatch Group, the brand offers a professional retail environment that values craftsmanship, rigorous product knowledge and a service-oriented approach to cultivating long-term client relationships.