Loewe Technical After Sales Manager

Getafe • Spain

Monday, April 7, 2025

Loewe, a distinguished name in the luxury fashion industry, was established in Spain in 1846 and is celebrated for its unparalleled craftsmanship and innovative design. As part of the LVMH Group, Loewe has embraced a modern approach under the creative direction of Jonathan Anderson since 2013, focusing on craft and culture. The brand is renowned for its expertise in leather goods and its commitment to supporting contemporary art and culture globally.

1. Lead and supervise projects aimed at enhancing the After Sales department, including the development of tools, spare parts stock forecasting, and logistic flow improvements.
2. Design and implement key performance indicators (KPIs) for the department, focusing on quality, internal lead time, and worldwide after-sales lead time.
3. Manage the deployment of new strategic solutions within the After Sales department.
4. Support the management and implementation of new processes to address the increasing volume of repairs.
5. Oversee spare parts project management.
6. Manage and improve the performance quality of the brand and various After Sales stakeholders.
7. Enhance quality analysis on a global scale and foster relationships with the continuous improvement and quality teams.

1. Engineering background.
2. Approximately 3-4 years of experience in project management or operations (supply/logistics).
3. Fluent in English with good knowledge of Spanish.
4. Experience with leather goods and their production flow is advantageous.

1. Strong organizational and analytical skills.
2. Proficiency in project management.
3. Motivated by results with proactive problem-solving abilities.
4. Independent yet collaborative, with a curious and adaptable nature.
5. Excellent knowledge of Excel and other MS Office applications.
6. Experience using BI tools such as Power BI is a plus.

Minimum 5 years of relevant experience.

Engineering degree or equivalent experience.

Opportunity to work in a fast-paced and ambitious environment with passionate colleagues.

Loewe fosters a dynamic and innovative workplace culture that values craftsmanship, creativity, and collaboration. Employees are encouraged to learn and grow within a supportive and ambitious environment, reflecting the brand's commitment to excellence and cultural enrichment.