Loewe Retail Operations Project Manager

Madrid Spain

Wednesday, January 29, 2025

LOEWE, a distinguished name in the luxury fashion industry, was established in Spain in 1846 and has since evolved into a global icon of craftsmanship and innovation. As part of the LVMH conglomerate, LOEWE benefits from a rich heritage and a commitment to excellence, creativity, and cultural engagement. Under the visionary leadership of Creative Director Jonathan Anderson, the brand continues to push the boundaries of fashion with a focus on artisanal techniques and a vibrant Spanish lifestyle.

1. Ensure the retail perspective is integrated into all projects impacting stores, aiming for a seamless client and staff experience.
2. Monitor project progress according to agreed timelines.
3. Communicate project status and progress to top management and relevant stakeholders.
4. Deliver appropriate tools, guidelines, and training as outcomes of new projects or cross-department process implementations, in collaboration with the Retail Operations and Learning teams.
5. Drive change management across the organization to ensure smooth transitions from project to 'business as usual' mode and proper adoption of new tools or processes.
6. Redesign retail service processes from a store and retail perspective.
7. Support the Retail Training team in designing training materials and e-learning modules for store teams.
8. Define KPI and performance management processes for every new initiative.
9. Demonstrate flexibility and adaptability to engage key stakeholders and ensure cooperation.

1. Minimum 5 years of experience in Retail Operations, Internal Control, or Retail Excellence.
2. Strong attention to detail and quality of execution.
3. Experience in retail and technology is advantageous.
4. Proficiency in English is essential; Spanish, French, or Italian language skills are a plus.
5. Proactive, curious, and a quick learner.
6. Strong time management skills and ability to prioritize multiple requests.
7. Clear, timely, and accurate communication and reporting skills.
8. High degree of integrity and autonomy.
9. Ability to establish and maintain effective working relationships with internal stakeholders and manage external partners and vendors.
10. Excellent project management skills, capable of dividing complex projects into sub-projects.
11. Comfortable working under pressure.
12. Team player with the ability to work independently.

1. Project management
2. Change management
3. Communication
4. Time management
5. Stakeholder engagement
6. Training design
7. KPI development
8. Process redesign

A minimum of 5 years in Retail Operations, Internal Control, or Retail Excellence is required.

The position offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

LOEWE fosters a culture of creativity, innovation, and excellence, deeply rooted in its rich heritage of craftsmanship. The brand values collaboration, diversity, and a commitment to cultural engagement, offering a vibrant and inspiring workplace for its employees.