Jaeger LeCoultre Casual Client Advisor

Chadstone • Australia

Friday, July 25, 2025

Jaeger-LeCoultre, a distinguished member of the Richemont Group, is renowned for its unparalleled craftsmanship and innovation in the realm of haute horlogerie. As the 'Watchmaker of Watchmakers,' the Maison has been at the forefront of fine watchmaking since 1833, continually pushing the boundaries of technical and aesthetic excellence. Joining Jaeger-LeCoultre means becoming part of a legacy of luxury and precision, where employees are valued as the Maison's most prized asset.

1. Achieve and exceed monthly sales targets as directed by management.
2. Cultivate and maintain strong client relationships both within and outside the boutique.
3. Proactively develop new clientele and enhance existing client portfolios.
4. Facilitate high watchmaking and bespoke sales.
5. Ensure exceptional customer service and provide expert product knowledge.
6. Assist clients with pre- and post-sale customer service needs.
7. Uphold the brand's high standards in all interactions.
8. Manage client relationship initiatives and maintain CRM standards.
9. Capture and utilize client data for effective follow-up and relationship building.
10. Resolve client issues and escalate to management as necessary.
11. Participate in in-store and offsite events and networking activities.
12. Comply with all security and operational policies and procedures.
13. Assist in daily boutique operations, including set-up, breakdown, and maintenance.
14. Participate in merchandising, inventory counts, and audits.
15. Support special projects, including boutique renovations and business development plans.

1. 2+ years of experience in watches or high-value luxury product sales preferred.
2. Strong understanding of customer service needs and priorities.
3. Excellent interpersonal and communication skills.
4. Self-starter with a team-player approach.
5. Availability to work retail hours, including nights and weekends.

1. Proficiency in computer skills; SAP exposure is a plus.
2. Eagerness to sell and learn.
3. Ability to cultivate strong client relationships.
4. Capability to manage client data and CRM tools effectively.

A minimum of 2 years in luxury product sales, with a preference for experience in watchmaking or high-value items.

Employees gain access to a customized training program and opportunities for professional growth within the Richemont Group.

Jaeger-LeCoultre fosters a culture of excellence and innovation, deeply rooted in its rich heritage of fine watchmaking. The Maison is committed to sustainability and social responsibility, striving to make a positive impact on society and the environment. Employees are encouraged to contribute to this mission while enjoying a collaborative and dynamic work environment.