Jaeger LeCoultre Boutique Manager

Costa Mesa • USA

Wednesday, March 26, 2025

Jaeger-LeCoultre, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship and innovation in the luxury watchmaking industry. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and talents of its employees. Richemont is dedicated to advancing a culture of creativity and excellence, where every team member is empowered to contribute to the company's success.

1. Strategize and implement retail initiatives to achieve and surpass sales targets.
2. Develop and execute strategic sales plans to enhance revenue, conversion rates, and average transaction value.
3. Analyze sales performance and adjust strategies based on data-driven insights.
4. Lead business development efforts, focusing on high-net-worth client relationships and exceptional service.
5. Recruit, develop, and retain top talent, ensuring a highly skilled and motivated team.
6. Implement structured training programs on product knowledge, client engagement, and Maison heritage.
7. Oversee boutique operations, ensuring compliance with company policies on security, finance, and visual merchandising.
8. Drive continuous client acquisition and development, maintaining VIP relationships and fostering long-term customer loyalty.
9. Act as a brand ambassador, fostering strategic partnerships with local communities and business centers.
10. Provide competitive intelligence insights, tracking market trends and competitor activities.

1. 7-10 years of management experience in luxury retail.
2. Strong leadership and customer service skills.
3. Proficiency in luxury retail clienteling and CRM strategies.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Proficiency with MS Office software; SAP preferred.
6. Availability to work flexible retail hours, including weekends and special events.

1. Critical thinking and solution-oriented mindset.
2. Strong problem-solving abilities.
3. Ability to motivate and develop a team.
4. Excellent communication skills; proficiency in foreign languages is a plus.
5. Proactive approach to business and human resource needs.

A minimum of 7-10 years in management roles within the luxury retail sector, with a focus on clienteling and CRM strategies.

Expected salary range: $110K - $120K, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and volunteer days off.

Jaeger-LeCoultre, under the Richemont umbrella, prides itself on a culture that values diversity, creativity, and sustainability. The company is committed to reducing its environmental footprint and making a positive societal impact through collective efforts.