Hublot Boutique Director

Honolulu • USA

Thursday, May 1, 2025

Hublot, a distinguished name in the luxury watchmaking industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Hublot offers a dynamic and enriching environment where creativity and precision are at the forefront. Employees are encouraged to excel and contribute to the brand's legacy of luxury and sophistication.

1. Achieve annual sales targets by training and supporting the sales team in customer service.
2. Establish individual and collective goals for the team.
3. Analyze reports and data to develop innovative ideas for local sales and business growth.
4. Ensure brand integrity in the boutique according to Hublot standards.
5. Maintain daily display in accordance with Hublot guidelines and regular rotation.
6. Focus team efforts on financial targets, including sales, discounts, and inventory.
7. Provide exceptional customer service and leadership in negotiation and client satisfaction.
8. Develop and manage VIP clients to ensure exceptional customer service.
9. Support the sales team on the floor and manage complex client situations.
10. Ensure high-level after-sales service and communication with clients.
11. Maintain an up-to-date customer database and propose strategies for key clients.
12. Weekly reporting on boutique sales and operations.
13. Manage inventory, stock orders, and logistics of returns and after-sales inventory.
14. Oversee boutique annual budget and ensure back office stock is replenished.
15. Ensure boutique maintenance and work with internal and external vendors.
16. Implement and maintain merchandising displays and strategies.
17. Communicate with Hublot North America and Swiss headquarters.
18. Adhere to company policies and procedures regarding boutique operations.
19. Collaborate with the marketing team on annual event plans and local advertising strategy.
20. Ensure boutique Instagram account is updated per HQ guidelines.
21. Participate in local networking events to build relationships and develop business.
22. Recruit, onboard, train, and develop the sales team.
23. Provide regular training to enhance product knowledge and sales techniques.
24. Manage staff scheduling, payroll, and adherence to company policies.
25. Mentor Sales Associates in customer service and relationship management.
26. Address employee issues and partner with HR as needed.

1. Bachelor’s degree or equivalent.
2. 10+ years of retail experience, primarily in luxury.
3. 4+ years of managerial experience in a retail setting.
4. Experience in the US or Canada retail market.
5. Previous experience in the watch industry is a plus.

1. Strong leadership and team management.
2. High customer focus and strong interpersonal skills.
3. Strong organizational skills.
4. Proficiency in Microsoft Office programs.
5. Understanding of POS systems and operations.

A minimum of 10 years in retail, with a focus on luxury, and at least 4 years in a managerial role.

Bachelor’s degree or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hublot fosters a culture of innovation, luxury, and precision, where employees are encouraged to excel and contribute to the brand's legacy. The workplace environment is dynamic and enriching, promoting creativity and excellence in all endeavors.