Hermès Store Manager

Padua • Italy

Wednesday, December 18, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its exquisite craftsmanship and dedication to excellence. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and autonomy. The company is committed to preserving exceptional savoir-faire while respecting both humanity and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Hermès Italie SpA, a vital branch of this illustrious brand, manages 10 stores across Italy, including flagship locations in Milan and Rome.

1. Define and implement commercial strategies to enhance boutique performance and monitor key performance indicators.
2. Collaborate with the Retail Director to ensure effective communication with headquarters regarding store and team development.
3. Oversee buying strategies for the boutique's departments, supporting the team with market analysis and client feedback.
4. Exemplify Hermès values and culture, fostering a positive team environment and promoting brand integrity.
5. Lead recruitment strategies and manage the recruitment process in collaboration with HR.
6. Conduct regular performance evaluations and identify training needs to support team development.
7. Encourage the team to deliver exceptional customer experiences and enhance client engagement.
8. Supervise stock levels, inventory planning, and ensure compliance with health and safety regulations.
9. Ensure accurate transaction processing and adherence to Hermès policies and procedures.
10. Support internal audit processes and ensure team compliance with company procedures.

1. Bachelor’s degree, preferably in economics or management.
2. Fluency in Italian and English; proficiency in a third language is advantageous.
3. Extensive management experience, preferably in luxury retail, with international exposure considered a plus.

1. Proficiency in Excel and IT tools.
2. Strong leadership and team management capabilities.
3. Excellent interpersonal and communication skills.
4. Analytical skills with a strategic mindset.
5. Adaptability and situational intelligence.
6. Customer service orientation and hospitality skills.

A robust career in management roles within luxury retail environments, with a preference for international experience.

Bachelor’s degree, preferably in economics or management.

Hermès offers a dynamic and inclusive work environment, promoting gender equality and valuing diverse perspectives. Employees are encouraged to engage in a people-centric retail project, fostering human values and aesthetic appreciation.

Hermès champions a culture of innovation and tradition, balancing past, present, and future. The company values dedication to excellence, authenticity, and the artisan tradition, fostering a supportive environment where employees can thrive and contribute to the brand's legacy.