Hermès Customer Experience Specialist

Rome • Italy

Wednesday, January 15, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering individual freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional craftsmanship and maintaining a strong territorial presence, respecting both people and nature, which are the sources of its exceptional materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Enhance the customer experience within the boutique by providing exceptional service.
2. Maintain a deep understanding of Hermès products and brand heritage to effectively communicate with clients.
3. Assist in the organization and execution of in-store events and promotions.
4. Collaborate with the sales team to achieve store targets and enhance customer satisfaction.
5. Ensure the boutique's visual merchandising aligns with brand standards.

1. Proven experience in luxury retail or a similar customer-facing role.
2. Strong understanding of luxury brand dynamics and customer service excellence.
3. Fluency in Italian and English.

1. Excellent communication and interpersonal skills.
2. Ability to work collaboratively within a team.
3. Strong organizational and multitasking abilities.

A minimum of 2 years in a luxury retail environment or a similar customer service role is required.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Hermès fosters a culture of innovation and tradition, balancing a rich heritage with modernity. The company values dedication to excellence and authenticity, encouraging a collaborative and respectful work environment that supports individual growth and creativity.