Hermès Welcomist Intern

Venice • Italy

Thursday, December 12, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its exquisite craftsmanship and dedication to creating high-quality objects. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and responsibility. The brand is committed to preserving exceptional savoir-faire and operates over 300 stores worldwide. Hermès Italie SpA, the Italian branch, supports the local market with 10 stores, including flagship locations in Milan and Rome.

1. Greet clients warmly and hospitably upon arrival.
2. Develop strong client relationships to understand their needs and preferences.
3. Engage with clients while they await assistance from the Sales Associate.
4. Manage customer queues using a dedicated app on Hermès devices.
5. Assist the Sales Associates Team by scheduling appointments and customer visits.
6. Coordinate with Operations Teams to ensure seamless online, after-sales service, and reservation order deliveries.

1. Bachelor’s degree, preferably with a focus on linguistics or fashion/luxury.

1. Fluency in Italian and English; proficiency in a third language is advantageous.
2. Proficiency in Excel and other IT tools.
3. Excellent interpersonal and communication skills with a customer service orientation.
4. Ability to work collaboratively in a team and independently.
5. Flexibility and dynamism to thrive in a fast-paced environment.
6. Strong aesthetic sense and passion for human values.

No prior experience required, but a strong interest in the luxury fashion retail industry is essential.

Bachelor’s degree, preferably with a linguistic or fashion/luxury focus.

Opportunity to gain comprehensive experience in the luxury fashion retail industry and work with a prestigious brand.

Hermès values diversity of experience and perspectives, fostering an inclusive work environment that champions gender equality and welcomes individuals from all backgrounds. The company encourages a people-centric approach, emphasizing human values and aesthetic appreciation.