Hermès Customer Service Intern

Venezia Italy

Thursday, December 12, 2024

Hermès is a French, family-owned luxury brand established in 1837, known for its high-quality craftsmanship and dedication to excellence. With nearly 20,000 employees worldwide, Hermès maintains its commitment to innovation while respecting its artisan traditions. The Italian branch, located in Milan, supports 10 stores across the country, including flagship locations in Milan and Rome.

1. Welcome clients with a warm and hospitable greeting.
2. Build strong relationships with clients to understand their needs and wishes.
3. Engage with clients while they wait for the Sales Associate.
4. Manage customer queues using a dedicated app on Hermès devices.
5. Support the Sales Associates Team by scheduling appointments and customer visits.
6. Coordinate with Operations Teams to ensure delivery of online, after-sales service, and reservation orders.

1. Bachelor’s degree, preferably with a focus on linguistics or fashion/luxury.
2. Fluency in Italian and English; a third language is an advantage.
3. Willingness to work full-time hours.

1. Proficiency with Excel and IT tools.
2. Excellent interpersonal and communication skills with a customer service orientation.
3. Team player mentality with the ability to work autonomously.
4. Flexibility and dynamism to function in a high-paced environment.
5. Professionalism, enthusiasm, and ease of integration and teamwork.

No specific experience required, but a passion for human values, retail, and a strong aesthetic sense is important.

Bachelor’s degree, preferably with a linguistic or fashion/luxury focus.

Hermès values diversity of experience and perspectives, ensuring a better work environment with a commitment to gender equality. The company welcomes individuals from all backgrounds to join its human adventure.