Hermès Customer Service Intern

Milano Italy

Thursday, December 12, 2024

Hermès is a French, family-owned, independent company established in 1837, renowned for creating high-quality, artisanal products. With a commitment to excellence and authenticity, Hermès operates over 300 stores worldwide, employing nearly 20,000 people. The Italian branch, located in Milan, supports 10 stores across the country.

1. Welcome clients with a warm and hospitable greeting.
2. Build strong relationships with clients to understand their needs and wishes.
3. Engage with clients while they wait for the Sales Associate.
4. Manage customer queues using a dedicated app on Hermès devices.
5. Support the Sales Associates Team by scheduling appointments and customer visits.
6. Coordinate with Operations Teams to ensure delivery of online, after-sales service, and reservation orders.

1. Bachelor’s degree, preferably with a focus on linguistics or fashion/luxury.
2. Fluency in Italian and English; a third language is an advantage.
3. Willingness to work full-time hours.

1. Proficiency in Excel and IT tools.
2. Excellent interpersonal and communication skills with a customer service orientation.
3. Team player mentality with the ability to work autonomously.
4. Availability, flexibility, and dynamism in a high-paced environment.
5. Professionalism, enthusiasm, and ease of integration and teamwork.

No specific experience required, but a passion for human values, aesthetics, and retail is essential.

Bachelor’s degree, preferably with a linguistic or fashion/luxury focus.

Hermès values diversity, gender equality, and welcomes individuals from all backgrounds. The company fosters a people-centric retail environment with a focus on human values and aesthetics.