Hermès Customer Service Associate

Singapore • Singapore

Thursday, February 20, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its artisanal craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and responsibility. The brand is committed to preserving exceptional savoir-faire while respecting both humanity and nature, sourcing extraordinary materials to craft its products. With a robust presence in over 300 stores worldwide, Hermès continues to inspire through its diverse artisanal métiers.

1. Provide exceptional customer service to clients, ensuring a seamless and personalized experience.
2. Respond to customer inquiries and resolve issues promptly and efficiently.
3. Maintain a comprehensive understanding of Hermès products and services to assist customers effectively.
4. Collaborate with team members to enhance the overall customer experience.
5. Utilize CRM systems to document customer interactions and feedback.

1. Previous experience in a customer service role, preferably within the luxury retail sector.
2. Proficiency in English; additional languages are an advantage.
3. Strong interpersonal and communication skills.

1. Customer service excellence
2. Problem-solving abilities
3. Product knowledge
4. Team collaboration
5. CRM proficiency

A minimum of 2 years in a customer service role, ideally within the luxury fashion industry.

High school diploma or equivalent; further education in a related field is advantageous.

Competitive salary package, professional development opportunities, and the chance to work within a prestigious global brand.

Hermès fosters a culture of creativity and independence, encouraging employees to embrace their entrepreneurial spirit. The company values authenticity, elegance, and simplicity, creating an environment where imagination and daring are celebrated. As a family-owned business, Hermès is deeply committed to sustainability and the long-term development of its employees.