Guerlain Training Coordinator

Guerlain is a historic French maison renowned for its haute perfumery and luxury cosmetics, operating globally with a strong commitment to craftsmanship, aesthetic excellence and experiential retail. The brand is part of the LVMH luxury group and is recognized for cultivating artisanal expertise and developing internal talent to uphold its distinctive service and brand DNA.

1. Report to the Retail & Education Manager and act as guarantor of Guerlain’s expertise, vision and corporate values across retail teams.
2. Design, localize and implement internal and external training curricula aligned with Maison guidelines, with a particular focus on strengthening the skincare business in Italy.
3. Deliver training sessions and workshops (soft and hard skills), allocate trainer resources, and ensure high-quality instructional delivery across multi-channel retail partners.
4. Develop individualized training paths for retail staff and recommend targeted interventions to improve sell-through and KPIs.
5. Collaborate with commercial and marketing teams to integrate product expertise and launch-specific training into retail education programs.
6. Monitor, measure and report on team performance and sell-out impact following training interventions; benchmark competitor training and market/consumer trends.
7. Travel across Italy frequently (approximately 40% of the time) to deliver on-site training and coach retail teams.

1. Minimum 10 years' professional experience, preferably within the cosmetics or luxury retail sector.
2. Proven experience in designing and delivering retail training programs and in-person coaching.
3. Excellent communication and client engagement skills, including storytelling and presentation capability.
4. Result-oriented with a strong retail commercial mindset and a demonstrable focus on service excellence.
5. Native-level or professional proficiency in Italian and fluent English; French is a plus.
6. Excellent personal presentation and alignment with luxury brand standards.
7. Qualification as an aesthetician or equivalent vocational training in beauty is advantageous.

1. Power Point
2. Word
3. Excel
4. Training delivery
5. Instructional design
6. Coaching & performance management
7. Retail selling techniques
8. Storytelling and presentation skills

At least 10 years of relevant experience, ideally within the cosmetics or luxury retail environment, with a track record of building and delivering training programs and improving retail performance.

Vocational qualification in aesthetics or equivalent; degree or professional training in HR, education, adult learning or a related discipline is preferred.

Guerlain combines a deep heritage of craftsmanship with a contemporary drive for excellence, fostering a workplace that values creativity, refinement and personal development. The maison emphasizes high service standards, mentorship and continuous learning to preserve its luxury identity and elevate retail performance.