Guerlain Retail Operations Intern

Guerlain is a storied French luxury perfume and cosmetics house renowned for its craftsmanship, olfactory expertise and high-end beauty products. As part of the LVMH Group, the brand operates within a global luxury network that values heritage, creativity and client experience while offering international career development within the house and the wider luxury conglomerate.

1. Support the Senior Retail Manager in preparing weekly and monthly sales performance decks and communication tools for the retail team.
2. Assist in the design, implementation and monthly verification of incentive schemes aligned with marketing and commercial priorities.
3. Conduct weekly visits to points of sale to assess merchandising, stock levels and boutique/counter needs; coordinate logistics and inter-store transfers to maintain optimal inventory.
4. Monitor retail KPIs and produce quantitative boutique and sales reports (weekly/monthly), including competitor analysis.
5. Lead execution and reporting of Mystery Shopping programmes and convey actionable feedback to retail teams to elevate service standards.
6. Manage clienteling and CRM campaign execution via the Bee Gold App: design campaigns, define target customer lists and analyse campaign performance.
7. Prepare launch presentation materials in collaboration with Marketing to ensure new product information is clearly disseminated to retail teams.
8. Support in-store and out-of-store event logistics and execution, including client registration and product packing, ensuring exemplary service delivery.

1. Available for a full-time internship from June/July to December 2026.
2. Organized, autonomous, proactive and highly detail-oriented with advanced analytical aptitude.
3. Strong interest in luxury cosmetics and client-centric retail environments; team-spirited with an international outlook.
4. Proficiency in MS Office (Word, Excel, PowerPoint).
5. Previous experience in beauty, luxury or FMCG retail environments is an advantage.

1. MS Office (Word, Excel, PowerPoint)
2. Bee Gold App (CRM)
3. Retail KPI analysis
4. Sales performance reporting
5. Clienteling
6. Mystery Shopping execution

Entry-level; suitable for candidates with little to no prior professional experience. Previous exposure to beauty, luxury or FMCG retail is advantageous but not required.

Pursuing or recently completed a Bachelor's degree in Business, Marketing, Retail Management, Economics or a related discipline.

Guerlain blends a deep heritage of French perfume artistry with contemporary luxury retail standards. The brand values craftsmanship, meticulous attention to detail and a client-first mentality, offering an international, collaborative environment where training and hands-on retail excellence are prioritized.