Fashion Group Retail Technical Project Manager

New York • USA

Wednesday, January 22, 2025

The Fashion Group, a prestigious entity within the luxury fashion industry, operates under the aegis of a renowned global conglomerate. This esteemed group is celebrated for its commitment to excellence, innovation, and the elevation of the client experience. As an employer, the Fashion Group offers a dynamic and inclusive environment that fosters creativity and professional growth, making it an ideal destination for those seeking to make a significant impact in the world of luxury retail.

1. Lead the definition and implementation of local retail improvement initiatives across the five Maisons, focusing on enhancing client and employee experiences.
2. Oversee regional implementation of centrally developed point-of-sales projects, ensuring alignment with regional stakeholders.
3. Manage all aspects of regional project execution, including requirements gathering, gap analysis, testing, rollout, and post-implementation support.
4. Effectively manage project timelines, budgets, vendors, and resources to ensure delivery within scope and budget.
5. Define and supervise overall budget for equipment, vendors, and services required for project delivery.
6. Collaborate with key stakeholders across all organizational levels to ensure successful project outcomes.
7. Develop comprehensive regional project plans, defining project scope and deliverables tailored to the Americas region.
8. Proactively identify and mitigate potential risks and roadblocks to ensure smooth project implementation.
9. Conduct detailed testing and quality assurance procedures to ensure user experience and performance of implemented solutions.
10. Facilitate user acceptance testing with regional partners, including retail operations, finance, and store teams.
11. Develop and deliver comprehensive training materials and knowledge base updates for onboarding and regional technical support teams.
12. Provide post-implementation hypercare support to address regional issues and ensure a smooth transition.
13. Build and maintain retail lab environments in corporate offices for each of the five Maisons.
14. Serve as a regional subject matter expert on retail solutions and applications used across the Americas.
15. Configure and troubleshoot entire store systems, including POS terminals, printers, payment devices, and associated software applications.
16. Investigate recurring and systematic issues, identifying opportunities for process and user experience improvement.
17. Collaborate with central IT teams to troubleshoot and resolve technical issues reported by stores, documenting bugs and usability concerns.
18. Provide Level 3 support for retail apps and POS systems, escalating complex issues to central IT teams as needed.

1. Hands-on experience with Cegid Y2 point-of-sale and mobile point-of-sale systems.
2. Technical support experience with mobile devices and applications.
3. Familiarity with basic network and printer configurations.
4. Minimum of 5 years of validated experience in technical project management within a retail environment.
5. Exceptional problem-solving and analytical skills.
6. Strong presentation skills, with the ability to effectively communicate technical information to diverse audiences.

1. Technical expertise in Cegid Y2 and mobile POS systems.
2. Project management proficiency.
3. Strong problem-solving and analytical abilities.
4. Effective communication and presentation skills.
5. Ability to collaborate with diverse teams and stakeholders.

Minimum of 5 years of validated experience in technical project management within a retail environment.

The compensation for this position ranges from $100,000 to $130,000 annually, dependent upon the candidate's relevant skills and experience.

The Fashion Group offers a comprehensive benefits package, including medical, dental, and vision insurance, short and long-term disability coverage, various paid time off programs, employee discounts, and a retirement plan with employer contribution.

The Fashion Group prides itself on fostering a culture of inclusivity, diversity, and innovation. As an equal opportunity employer, the group values the unique perspectives and contributions of its employees, ensuring a supportive and dynamic work environment. The commitment to diversity extends to all aspects of employment, including recruitment, hiring, and professional development.