IT Onboarding and Training Specialist

The LVMH Fashion Group provides shared corporate functions such as Finance, IT, and HR to five LVMH brands in the Americas: Celine, Givenchy, Loewe, Kenzo, and Emilio Pucci. These brands represent approximately 700 employees, over 90 retail locations, and a significant wholesale and growing eCommerce business.

1. Optimize the on/off-boarding process to ensure an efficient, seamless, and positive experience for new employees and their hiring managers.
2. Collaborate with HR, Retail Operations, and hiring managers to refine onboarding procedures and enhance the overall experience.
3. Orchestrate IT, Central teams, or vendors across regions to scale as the organization grows.
4. Develop, update, and manage SOPs and knowledge base articles.
5. Ensure clarity and accuracy in all training documentation for both technical and non-technical audiences.
6. Host sessions for introducing new technologies and services.
7. Document and provide training to end users in the use of Office365 products, including OneDrive, SharePoint, Outlook, and other Microsoft suite applications.
8. Work with HR and Retail Operations to incorporate employee feedback and refine service delivery processes.
9. Administer ServiceNow for the Americas region, prioritizing user-friendly enhancements.
10. Provide occasional deskside or store support to employees when required.
11. Develop user guides to promote self-service within the technological environment.

1. Strong understanding of ITIL or other best practices frameworks.
2. Proficiency in configuring and customizing ITSM platforms.
3. Excellent troubleshooting and problem-solving skills.
4. Strong communication and training skills.

1. O365 Tools (OneDrive, SharePoint, Teams, etc.)
2. Experience with ServiceNow or similar enterprise ITSM platforms.
3. History of successful project management and process improvement initiatives.
4. Familiarity with change management and its application in IT services.
5. Experience with flowchart and diagram software such as Microsoft Visio.
6. Background in working with cross-functional teams and external vendors.

+5 years of experience in the retail or hospitality industry.

The compensation for this position ranges from $85,000 to $105,000 annually. The rate of pay offered will be dependent upon the candidate’s relevant skills and experience.

A generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The company values diversity and is an equal opportunity employer. The workplace is located in New York, offering a hybrid working mode.