Fashion Group IT Onboarding and Training Specialist

New York • USA

Thursday, January 16, 2025

The LVMH Fashion Group, a distinguished segment of the LVMH conglomerate, provides shared corporate functions such as Finance, IT, and HR to five prestigious brands in the Americas: Celine, Givenchy, Loewe, Kenzo, and Emilio Pucci. These esteemed 'maisons' collectively embody approximately 700 employees, over 90 retail locations, and a robust presence in both wholesale and burgeoning e-commerce sectors.

1. Optimize the on/off-boarding process to ensure an efficient, seamless, and positive experience for new employees and their hiring managers.
2. Collaborate with HR, Retail Operations, and hiring managers to refine onboarding procedures and enhance the overall experience.
3. Coordinate with IT, Central teams, or vendors across regions to support organizational growth.
4. Develop, update, and manage SOPs and knowledge base articles.
5. Ensure clarity and accuracy in all training documentation for both technical and non-technical audiences.
6. Host sessions to introduce new technologies and services.
7. Document and provide training to end users on Office365 products, including OneDrive, SharePoint, Outlook, and other Microsoft suite applications.
8. Incorporate employee feedback to refine service delivery processes in collaboration with HR and Retail Operations.
9. Administer ServiceNow for the Americas region, prioritizing user-friendly enhancements.
10. Provide occasional deskside or store support to employees when required.
11. Develop user guides to promote self-service within the technological environment.

1. Strong understanding of ITIL or other best practices frameworks.
2. Proficiency in configuring and customizing ITSM platforms.
3. Excellent troubleshooting and problem-solving skills.
4. Strong communication and training skills.

1. Proficiency with O365 Tools (OneDrive, SharePoint, Teams, etc.).
2. Experience with ServiceNow or similar enterprise ITSM platforms.
3. Project management and process improvement expertise.
4. Familiarity with change management in IT services.
5. Experience with flowchart and diagram software such as Microsoft Visio.
6. Ability to work with cross-functional teams and external vendors.

A minimum of 5 years of experience in the retail or hospitality industry, with a history of successful project management and process improvement initiatives.

The compensation for this position ranges from $85,000 to $105,000 annually, dependent upon the candidate’s relevant skills and experience.

The company offers a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

As an equal opportunity employer, the company values diversity and inclusivity, ensuring a workplace that does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. The organization is committed to providing reasonable accommodations for individuals with disabilities.