Fashion Group Retail & Omni-Channel Technology Director

New York • USA

Wednesday, December 25, 2024

The Fashion Group, a prestigious division within the LVMH conglomerate, is renowned for its commitment to innovation and excellence in the luxury fashion sector. As part of the world's leading luxury goods group, the Fashion Group offers unparalleled opportunities for career growth and development within a dynamic and diverse work environment.

1. Serve as primary technology partner to retail executives, understanding business needs and making technology decisions accordingly.
2. Act as a thought partner to remove friction for store associates, from printers to custom digital apps.
3. Advocate for regional needs with HQ teams in Europe concerning user experience and functionalities.
4. Establish strategic relationships with key vendors to scale and improve retail technology services.
5. Define and drive the regional store technology and services roadmaps with regional Maisons and their HQ teams.
6. Develop and implement regional long-term strategy to harmonize and consolidate technology services across the Maisons.
7. Lead discovery and execution of retail & omni-channel projects/programs with project managers.
8. Ensure on-time, on-scope, and on-budget regional implementation of major retail projects and programs.
9. Prevent disruption in stores by ensuring quality and stability of technology deliverables for new or updated solutions, services, and equipment.
10. Improve performance and lead day-to-day Level 2 retail applications support services and its teams.
11. Shift retail support activities from HQ to the region to improve incident response time.
12. Partner with Service Delivery Leader to continuously improve overall support to stores at Level 1.
13. Redefine the operating model of retail support to provide consistent and effective resolution of incidents and service requests on retail & omni-channel applications.
14. Lead feasibility and scope assessment with regional payment, tax, financial, inventory, operations, and logistical team members for major omni-channel solutions.
15. Partner with HQ teams and local architects on the technical designs of omni-channel solutions to ensure the best experience in the region.
16. Support retail expansion into new markets by opening stores internationally.
17. Partner with Store Planning and Infrastructure teams to support opening of new doors, events, pop-ups, and temp stores.
18. Onboard additional Maisons into the Fashion Group Americas retail technology ecosystem and services as needed.

1. Experience in a multi-brand environment
2. 10+ years of experience in the retail industry, preferably in the luxury or contemporary sector.
3. 10+ years of IT experience, leading IT teams and vendors.
4. 10+ years of hands-on technical experience with point-of-sales solutions (Cegid Y2), back-of-house solutions, and omni-channel digital solutions
5. Stellar presentation and communications skills.
6. Strong program and project management skills.

1. Technical expertise with Cegid Y2 point-of-sale systems
2. Program management
3. Retail and e-commerce business operations knowledge
4. Leadership skills
5. Vendor management
6. Strategic planning
7. Problem-solving skills

Minimum 10 years of experience in the retail industry, with a focus on luxury or contemporary sectors, and IT leadership.

The compensation for this position ranges from $165,000 - $195,000 annually, dependent upon the candidate’s relevant skills and experience.

The Fashion Group offers a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The Fashion Group values diversity and inclusivity, fostering a workplace where individuals from various backgrounds can thrive. As an equal opportunity employer, the company ensures that all employees are treated with respect and dignity, providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process and perform essential job functions.