Director of Retail & Omni-Channel Technology

LVMH Fashion Group is a leading luxury fashion conglomerate, known for its prestigious brands and commitment to innovation in the retail sector. With a strong presence in North America, the group is dedicated to integrating technology to enhance customer and associate experiences across its network of stores.

1. Serve as the primary technology partner to retail executives, understanding business needs and making technology decisions.
2. Act as a thought partner to remove friction for store associates.
3. Advocate for regional needs with HQ teams in Europe.
4. Establish strategic relationships with key vendors to improve retail technology services.
5. Define and drive regional store technology and services roadmaps.
6. Develop and implement a long-term strategy to harmonize technology services across Maisons.
7. Lead discovery and execution of retail & omni-channel projects/programs.
8. Ensure on-time, on-scope, and on-budget implementation of major retail projects.
9. Prevent disruption in stores by ensuring quality and stability of technology deliverables.
10. Improve performance and lead Level 2 retail applications support services.
11. Shift retail support activities from HQ to the region to improve incident response time.
12. Redefine the operating model of retail support for consistent resolution of incidents.
13. Lead feasibility and scope assessment for major omni-channel solutions.
14. Partner with HQ teams on technical designs of omni-channel solutions.
15. Support retail expansion into new markets by opening stores internationally.
16. Onboard additional Maisons into the retail technology ecosystem as needed.

1. Experience in a multi-brand environment
2. 10+ years of experience in the retail industry, preferably in the luxury or contemporary sector
3. 10+ years of IT experience, leading IT teams and vendors
4. 10+ years of hands-on technical experience with point-of-sales solutions (Cegid Y2), back-of-house solutions, and omni-channel digital solutions

1. Stellar presentation and communication skills
2. Strong program and project management skills
3. Language skills: French (major plus), Spanish or Italian (plus)
4. Familiarity with Avalara, Adyen, UKG Dimension, Salesforce Commerce Cloud, Salesforce SOM, OneStock, UPS WorldShip

Minimum 10 years of experience in the retail industry, with a focus on IT leadership and technical expertise in point-of-sales and omni-channel solutions.

The compensation for this position ranges from $165,000 - $195,000 annually, depending on the candidate’s relevant skills and experience.

A comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The company values diversity and is an equal opportunity employer. It is committed to providing reasonable accommodations for individuals with disabilities. The role is based in New York with a hybrid working mode.