DFS Concierge

Paris • France

Tuesday, July 8, 2025

DFS, a prominent entity within the Selective Distribution sector, is renowned for its exceptional service and luxurious offerings. As part of a global conglomerate, DFS upholds the highest standards of customer experience, catering to a discerning clientele with unparalleled elegance and sophistication.

1. Provide comprehensive customer assistance, addressing inquiries and facilitating solutions to enhance the customer experience.
2. Coordinate with tour operators and guides to optimize customer flow and maintain the store's prestigious image.
3. Offer concierge services, including transportation arrangements, product deliveries, and reservation management.
4. Update and communicate store services, events, and activities to customers.
5. Issue purchase and privilege discount cards, ensuring accurate customer data recording.
6. Follow up on customer requests, including complaints and repairs, to ensure satisfaction.
7. Maintain extensive knowledge of Parisian activities to meet customer expectations.
8. Cultivate relationships with major Parisian organizations to fulfill customer requests.
9. Collaborate with the Marketing team to plan and schedule guided tours within the store.
10. Support Personal Shoppers in organizing private visits, events, and ad-hoc services.
11. Participate in promotional and public relations activities within the store.

1. Secondary diploma or equivalent, preferably in hospitality or services industry.
2. Experience in similar roles or luxury hospitality is required.
3. Proficiency in English; additional languages are advantageous.

1. Proactive, agile, and resourceful demeanor.
2. Strong team spirit and professional appearance.
3. Excellent problem-solving and interpersonal skills.
4. Ability to engage effectively with customers.

Experience in similar functions or within the luxury hospitality sector is required.

Secondary diploma or equivalent, preferably specialized in hospitality or services industry.

The role offers the opportunity to work in a prestigious luxury environment, engaging with a diverse and international clientele.

DFS fosters a culture of excellence and luxury, emphasizing customer satisfaction and a high standard of service. The workplace is dynamic and fast-paced, requiring adaptability and a proactive approach.