Chloé Assistant Boutique Manager

Riyadh • Saudi Arabia

Thursday, January 9, 2025

Chloé, a prestigious name in the luxury fashion industry, was established in 1952 by Gaby Aghion. Known for its innovative approach to ready-to-wear fashion, Chloé has consistently championed femininity and elegance. As part of the Richemont Group, Chloé is committed to creating products that have a meaningful impact on both people and the planet, underscored by its B Corp certification. The brand is dedicated to fostering a fairer future and is actively building teams aligned with this mission.

1. Serve as an ambassador of the brand, welcoming clients into the Chloé family.
2. Support the Boutique Manager in leading the team and overseeing boutique operations.
3. Act as the boutique leader in the absence of the Boutique Manager.
4. Lead the team in developing long-term relationships with clients and monitor CRM targets.
5. Ensure proper use of CRM tools and supervise client database management.
6. Coordinate contact campaigns, gifting initiatives, and client activations.
7. Supervise sales on the floor to enhance business performance and customer service.
8. Engage the team with omnichannel services and provide feedback on performance.
9. Assist in analyzing sales figures and co-create action plans to improve business.
10. Organize team briefings and maintain high levels of motivation and product knowledge.
11. Shadow sales to coach the team and identify training needs.
12. Support recruitment and induction of team members.
13. Supervise boutique environment and team grooming, suggesting operational improvements.
14. Ensure compliance with store management guidelines and Richemont policies.

1. Proven experience in a luxury retail environment.
2. Demonstrated leadership capabilities and team management skills.
3. Strong understanding of CRM systems and sales analysis.
4. Ability to work collaboratively and foster a positive team spirit.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in CRM tools and sales reporting.
4. Ability to motivate and inspire a team.

Previous experience in a luxury retail environment with leadership responsibilities is required.

The position offers a dynamic work environment within a globally recognized luxury fashion brand, opportunities for professional growth, and the chance to be part of a team committed to positive impact.

Chloé promotes a culture of entrepreneurship, togetherness, and excellence. The brand values creativity and aims to have a positive impact, encouraging diversity and inclusion in the workplace while supporting and inspiring every individual.