Chanel Sales Advisor

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, fragrance, beauty and jewellery. Privately held and internationally influential, the brand combines artisanal savoir‑faire with rigorous retail standards and a curated client experience.

1. Deliver exemplary client service and personalized clienteling to cultivate long‑term relationships and maximize lifetime value.
2. Proactively achieve and exceed boutique sales targets through consultative selling, cross‑selling and upselling.
3. Maintain impeccable boutique presentation and visual merchandising in accordance with Chanel standards.
4. Manage daily boutique operations including point‑of‑sale transactions, stock replenishment, inventory control and loss prevention procedures.
5. Develop and maintain product expertise across categories (ready‑to‑wear, leather goods, accessories, fragrance, beauty) to provide authoritative advice.
6. Execute CRM activities: follow up with clients, record interactions, and contribute to sales pipeline development.
7. Support after‑sales service, repairs coordination and client requests with discretion and professionalism.
8. Work collaboratively with boutique colleagues and management to plan events, private appointments and trunk shows.

1. Proven ability to consistently deliver high‑quality client service in a luxury retail environment.
2. Excellent interpersonal skills, discretion and polished professional presentation.
3. Fluency in Spanish and professional proficiency in English (verbal and written).
4. Flexibility to work retail hours including evenings, weekends and peak season.
5. Strong numeracy and experience handling cash and point‑of‑sale systems.

1. Clienteling and relationship management
2. Consultative selling and sales conversion
3. Visual merchandising and boutique standards
4. Inventory control and stock management
5. Point‑of‑sale (POS) transactions and cash handling
6. Product knowledge across fashion, leather goods, fragrance and beauty
7. CRM usage and client record maintenance
8. Multilingual communication (Spanish, English)

Typically 2+ years of direct experience in luxury or premium retail, preferably within a high‑end fashion house or boutique where clienteling and sales targets were central to the role.

High school diploma or equivalent; vocational training in retail, sales or fashion is desirable.

Chanel’s workplace emphasizes craftsmanship, discretion and a relentless commitment to excellence. Boutiques operate with a collegial yet exacting culture where attention to detail, refined client service and continuous product knowledge development are prized.