Chanel Boutique Manager
About Chanel
Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, cosmetics and fine jewelry. Privately held and globally prestigious, the brand is recognised for meticulous craftsmanship, strong creative direction and a client-focused retail network spanning key luxury markets.
Chanel Boutique Manager in Marbella — lead store operations, drive sales and client experience at Chanel's Marbella boutique.
Role & Responsibilities
- Lead day-to-day boutique operations to deliver revenue targets and manage the boutique P&L.
- Recruit, mentor and develop a high-performing sales team; set objectives, conduct performance reviews and coordinate schedules.
- Develop and execute clienteling strategies and CRM initiatives to grow high-value client relationships and lifetime value.
- Ensure flawless visual merchandising and store presentation in accordance with brand guidelines and seasonal directives.
- Oversee inventory control, stock replenishment, loss-prevention measures and liaison with distribution/warehouse teams.
- Analyze sales performance and KPIs; prepare regular reports and implement corrective commercial actions.
- Manage boutique administration including budgets, cash handling, compliance, after-sales service and local regulations.
- Represent the brand in the local market and coordinate events, VIP visits and in-store activations to strengthen brand presence.
Qualifications
- Proven leadership in a retail management role within luxury or premium fashion/beauty.
- Strong commercial acumen with demonstrated ability to manage sales targets and P&L responsibility.
- Expertise in clienteling and CRM-driven sales development.
- Excellent interpersonal, coaching and team-development skills.
- Impeccable standards for visual merchandising, luxury service and brand presentation.
- Multilingualism desirable; adaptability to a high-touch, discretionary client environment.
Skills
Experience
Typically 3+ years of progressive retail management experience within luxury or premium brands, with direct responsibility for team leadership, store operations and commercial results.
Education
Bachelor's degree in business, retail management or related field preferred; equivalent professional experience in luxury retail accepted.
Workplace
The successful candidate will be located in Marbella, Andalusia, Spain, with easy access to Málaga.
Culture
Chanel cultivates a culture of discretion, creativity and exacting standards rooted in Parisian craftsmanship. The retail environment emphasises client service excellence, professional development and collaboration across global creative and commercial teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Manager — Luxury», «Client Experience Manager», «Flagship Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.