Chanel Retail Operations Manager

Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, accessories and fragrances. The brand is celebrated for its heritage, exacting standards of craftsmanship and iconic design vocabulary; as an employer it blends artisanal tradition with global retail sophistication.

1. Lead and oversee day-to-day operations of boutiques within the assigned São Paulo territory, ensuring consistent execution of brand standards and client service.
2. Drive sales performance and operational KPIs through coaching, goal-setting and regular performance reviews with store leadership.
3. Manage P&L oversight for the region, coordinating budgeting, expense control and forecasting with finance and retail leadership.
4. Ensure inventory integrity and optimal stock flow by coordinating replenishment, stocktaking and reconciliation processes with supply chain and store teams.
5. Implement visual merchandising directives and ensure boutiques present a cohesive, elevated client experience aligned with global guidelines.
6. Recruit, develop and retain high-performing store managers and sales teams through structured training, talent reviews and succession planning.
7. Ensure compliance with loss-prevention policies, local regulations and corporate procedures, and lead audits and corrective actions as required.
8. Collaborate cross-functionally with merchandising, marketing and e‑commerce to align in-store initiatives with product launches and promotional calendars.

1. Proven leadership capacity with experience managing multi-unit retail teams and store managers.
2. Strong commercial acumen with prior responsibility for sales targets, KPIs and P&L.
3. Demonstrated ability to translate global brand standards into consistent local execution within boutique environments.
4. Excellent communication and interpersonal skills with a client-centric orientation.
5. High level of discretion and professionalism appropriate for a heritage luxury brand.

1. Retail operations management
2. P&L management and budgeting
3. KPI analysis and performance management
4. Inventory control and stock reconciliation
5. Visual merchandising implementation
6. Loss prevention and retail compliance
7. Team leadership, coaching and talent development
8. Cross-functional stakeholder collaboration

Typically 5+ years of progressive experience in retail operations, including multi-unit leadership and measurable results in sales and operational improvement; prior experience in luxury, premium fashion or premium retail environments strongly preferred.

Bachelor's degree in Business, Retail Management, Hospitality or a related field preferred.

Chanel combines a deep respect for artisanal craft with a rigorous commitment to excellence and discretion. The workplace values meticulous attention to detail, elevated client service and collaborative cross‑disciplinary partnerships that preserve the brand’s heritage while driving contemporary retail performance.