Chanel Fragrance & Beauty Sales Consultant

Cambridge • UK

Tuesday, February 4, 2025

Chanel, a paragon of luxury and elegance, stands as an independent entity renowned for its commitment to creative freedom and human potential. As part of a legacy that transcends time, Chanel is dedicated to making a positive impact globally. The brand, under the visionary guidance of Gabrielle Chanel, continues to celebrate individuality and supports its employees in their unique journeys within the company.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Deliver personalized and authentic client experiences in fragrance, makeup, and skincare.
3. Ensure exceptional client service in line with Chanel's rituals and standards.
4. Cultivate and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance through strategic use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Adopt an omni-channel approach to provide seamless client experiences from in-store to online.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.

1. Strong service orientation and client-focused approach.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Empathy and active listening skills.
5. Passion for fragrance and beauty products and services.
6. Problem-solving attitude and ability to overcome objections.

Previous experience in a client-facing role within the luxury retail sector is essential.

Chanel offers a comprehensive benefits package designed to support employees in both their professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, and access to mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and exclusive employee sales. Recognition programs reward service milestones with Chanel products, retail vouchers, and additional holidays.

Chanel fosters an inclusive culture that encourages personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are supported to perform at their best, with opportunities for professional development and inspiration through training initiatives and conferences.