Chanel Fragrance & Beauty Sales Consultant

Birmingham • UK

Wednesday, January 7, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent company, Chanel values the uniqueness of each individual and fosters an environment where human potential is cultivated. The brand's rich heritage and dedication to quality have made it a leader in the luxury market, offering exceptional products in fragrance, makeup, and skincare. Chanel is part of a larger conglomerate that emphasizes luxury and craftsmanship, ensuring a positive impact on the world.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide personalized and authentic client experiences tailored to individual needs.
3. Ensure excellence in client service following Chanel's rituals and standards.
4. Build and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance through product knowledge and clienteling tools.
6. Adopt an omni-channel approach to create seamless client experiences.
7. Collaborate with team members to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.
2. Confidence in applying product expertise to meet client needs.
3. Strong knowledge of fragrance and beauty products.

1. Service-oriented approach with a focus on client satisfaction.
2. Ability to suggest alternative product choices through active listening.
3. Empathy and adaptability in selling ceremonies.
4. Passion for fragrance and beauty products.
5. Problem-solving attitude to overcome client objections.

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle perks such as arts and culture ticket discounts, and exclusive Chanel product discounts. Recognition programs and training opportunities further enhance the employee experience.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values diversity and believes that the uniqueness of each individual enhances team effectiveness. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's ongoing success.