Chanel Fashion Advisor

Chanel is an independent global luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories and fragrances. The brand is celebrated for its heritage of craftsmanship, discreet elegance and creative leadership; as an employer it places emphasis on client service excellence, product knowledge and the preservation of maison standards across its boutiques worldwide.

1. Deliver exceptional, bespoke client service to a discerning and international clientele in the South Coast Plaza boutique.
2. Develop and maintain long-term client relationships through proactive clienteling, appointment management and follow-up communications.
3. Achieve and exceed individual and store sales targets and KPIs through consultative selling and cross-selling of product categories.
4. Provide expert product knowledge across garments, accessories and leather goods, advising on fit, materials and care.
5. Manage visual merchandising and maintain boutique presentation to Chanel standards, including window displays and stock presentation.
6. Process high-value transactions accurately using the store POS and follow cash-handling and loss-prevention procedures.
7. Coordinate with stockroom and inventory teams to ensure availability of sizes and timely replenishment; assist with receiving and merchandising new collections.
8. Represent the brand with discretion and professionalism at client events, private appointments and in-store activations.

1. Proven aptitude for luxury retail sales; a minimum of 1 year in a client-facing retail role is preferred.
2. Exceptional interpersonal skills with an aptitude for building rapport and long-term client relationships.
3. Strong commercial acumen and a demonstrable track record of meeting or exceeding sales targets.
4. Impeccable presentation and grooming consistent with luxury brand standards.
5. Ability to work a retail schedule including evenings, weekends and peak periods; flexibility for client appointments.
6. Legal authorization to work in the United States.

1. Clienteling and relationship management
2. Consultative selling and upselling
3. Visual merchandising and boutique presentation
4. Point-of-sale (POS) transaction processing
5. Appointment management and private client services
6. Inventory awareness and stock-room coordination

At least 1 year of client-facing experience in retail; experience within a luxury or premium fashion house is strongly preferred. Demonstrated success managing high-value transactions and cultivating a repeat client base is desirable.

High school diploma or equivalent required; post-secondary study in fashion, retail, business or a related discipline preferred.

Chanel cultivates a workplace defined by meticulous attention to craft, refined aesthetics and a client-first mentality. The boutique environment is collaborative and discreet, with a focus on continuous product education and maintaining the maison's exacting service standards.