Chanel Boutique Manager

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, cosmetics and fine jewelry. Privately held and globally prestigious, the brand is recognised for meticulous craftsmanship, strong creative direction and a client-focused retail network spanning key luxury markets.

1. Lead day-to-day boutique operations to deliver revenue targets and manage the boutique P&L.
2. Recruit, mentor and develop a high-performing sales team; set objectives, conduct performance reviews and coordinate schedules.
3. Develop and execute clienteling strategies and CRM initiatives to grow high-value client relationships and lifetime value.
4. Ensure flawless visual merchandising and store presentation in accordance with brand guidelines and seasonal directives.
5. Oversee inventory control, stock replenishment, loss-prevention measures and liaison with distribution/warehouse teams.
6. Analyze sales performance and KPIs; prepare regular reports and implement corrective commercial actions.
7. Manage boutique administration including budgets, cash handling, compliance, after-sales service and local regulations.
8. Represent the brand in the local market and coordinate events, VIP visits and in-store activations to strengthen brand presence.

1. Proven leadership in a retail management role within luxury or premium fashion/beauty.
2. Strong commercial acumen with demonstrated ability to manage sales targets and P&L responsibility.
3. Expertise in clienteling and CRM-driven sales development.
4. Excellent interpersonal, coaching and team-development skills.
5. Impeccable standards for visual merchandising, luxury service and brand presentation.
6. Multilingualism desirable; adaptability to a high-touch, discretionary client environment.

1. Luxury retail management
2. Clienteling and CRM
3. Visual merchandising
4. Inventory management
5. P&L oversight and budgeting
6. KPI analysis and sales reporting
7. Staff recruitment and development
8. Loss prevention and store compliance
9. Event coordination and VIP service
10. POS and retail operations systems

Typically 3+ years of progressive retail management experience within luxury or premium brands, with direct responsibility for team leadership, store operations and commercial results.

Bachelor's degree in business, retail management or related field preferred; equivalent professional experience in luxury retail accepted.

Chanel cultivates a culture of discretion, creativity and exacting standards rooted in Parisian craftsmanship. The retail environment emphasises client service excellence, professional development and collaboration across global creative and commercial teams.