Chanel Boutique Manager

London • UK

Friday, February 21, 2025

ERES, a distinguished French luxury brand, is renowned for its sophisticated wardrobe that enhances women's elegance and comfort. Established over fifty years ago in the swimwear domain, ERES was acquired by the CHANEL Group in 1996. Since then, it has expanded its offerings to include lingerie, home wear, beach wear, and active wear. With a design studio based in Paris, ERES is committed to creating elegant, comfortable, and sustainable fashion. The brand boasts a global omnichannel distribution network, including boutiques, franchises, and digital platforms.

1. Represent the ERES brand image by maintaining exemplary standards and supporting the sales team.
2. Act as a Brand Ambassador on the boutique floor, coaching sales teams in best practices.
3. Ensure window and in-boutique displays reflect the essence of the collection.
4. Maintain the boutique environment, ensuring cleanliness and professional presentation.
5. Participate in collection buying sessions and motivate the team to align with ERES vision and mission.
6. Conduct regular communications with the team to inspire and reinforce brand values.
7. Develop team members through individual development plans and operational excellence supervision.
8. Design and manage the boutique roster to optimize staff strength according to traffic demands.
9. Guarantee commercial and financial objectives are met, ensuring adherence to operational procedures.
10. Support the implementation of commercial operations and apply group commercial policies in-store.

1. Significant experience in a similar role within the fashion retail industry

1. Excellent communication and strong leadership skills
2. Empathy, caring, coaching, and motivating abilities
3. Strong customer service mindset
4. Curiosity and flexibility to adapt to a changing retail environment
5. Structured and organized with initiative
6. French-speaking is a plus

Significant experience in a similar role within the fashion retail industry is required.

ERES offers an opportunity to contribute to a transformative period in the brand's evolution, focusing on brand positioning, product offering, omnichannel distribution, globalization, customer experience, and CSR integration. Employees are encouraged to learn and contribute in a collaborative environment.

ERES is committed to the well-being of both customers and employees, fostering a collaborative environment where each team member can contribute and learn. The brand is undergoing transformation, focusing on global expansion and CSR integration, while maintaining its dedication to stylish and responsible products.