Chanel Boutique Facilitator

Chanel is a privately held global luxury fashion house renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, Chanel is recognized for exacting standards of craftsmanship, discreet client service and operating flagship boutiques and concessions within premier department stores worldwide.

1. Provide exceptional, personalised client service in the Saks Fifth Avenue boutique-in-boutique environment, ensuring the highest standards of hospitality and discretion.
2. Serve as the primary point of contact for clients visiting the Chanel space—welcoming guests, managing appointments, and facilitating in-store experiences.
3. Support the sales team by preparing merchandise, coordinating product presentations and executing visual merchandising standards within the boutique footprint.
4. Maintain accurate client records and follow up on leads using the brand CRM; coordinate client communications and appointment reminders.
5. Operate point-of-sale and transaction processes with attention to compliance, cash handling and Chanel procedures.
6. Collaborate with Saks store management and Chanel regional teams to ensure seamless boutique operations, inventory flow and promotional activity.
7. Assist with client events, private viewings and trunk shows, including setup, guest management and post-event follow-up.

1. Previous experience in luxury retail, high-end department store concessions, or boutique environments preferred.
2. Demonstrated ability to deliver discreet, high-touch client service to an affluent clientele.
3. Familiarity with clienteling practices and CRM-driven client management.
4. Strong communication skills, professional presence and refined hospitality sensibility.
5. Flexible availability to cover peak retail hours, evenings and weekend shifts as required.

1. Clienteling
2. Luxury retail operations
3. Visual merchandising
4. Point-of-sale (POS) operation
5. CRM usage and client database management
6. Appointment coordination and event support

Typically 2–4 years of experience in luxury retail or a premium department store environment, with direct exposure to boutique or concession operations and client-facing responsibilities. Experience working within a branded concession inside a major department store (e.g., Saks) is an advantage.

High school diploma or equivalent required; tertiary education in retail, hospitality or a related field preferred.

Chanel cultivates a culture of meticulous craftsmanship, understated elegance and elevated client service. Employees are expected to uphold the brand's heritage of discretion and excellence while collaborating closely with retail and corporate teams in a high-performance, service-driven environment.