Chanel Account Manager

Wilmslow • UK

Friday, February 7, 2025

Chanel, a paragon of luxury and elegance, is an independent company renowned for its commitment to creativity and innovation. As part of a prestigious legacy, Chanel fosters an environment where individuality and human potential are celebrated. The brand, synonymous with timeless sophistication, is dedicated to making a positive impact globally. Chanel Beauty, a division of this illustrious house, empowers clients to express their unique selves through exquisite fragrances, makeup, and skincare.

1. Lead and inspire a dynamic team to achieve results and nurture individual talents, fostering an environment of ethics, integrity, and diversity.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies and procedures.
3. Facilitate regular team and individual communications to ensure collective knowledge and alignment with brand vision and business challenges.
4. Drive business development by expanding Chanel's client portfolio through strategic data capture and initiatives aligned with brand strategy.
5. Oversee staff scheduling and operational zoning to ensure optimal client experiences and floor coverage.
6. Communicate retail and collateral stock needs effectively to relevant parties.
7. Provide insightful feedback and reporting to influence strategic decisions.
8. Create consistent and memorable client experiences, leading by example on the selling floor and embracing digital shopping trends.
9. Resolve client service complaints holistically, ensuring satisfaction across all shopping channels.
10. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming business environment.
11. Embody Chanel's values, sharing brand knowledge and heritage with clients and the team.
12. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Demonstrated ability to build and empower teams.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Empathy and coaching abilities.
5. Strong communication skills, both verbal and written.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

Significant experience in a leadership role within the luxury retail sector, with a focus on team management and client relations.

Bachelor's degree in Business, Management, or a related field is preferred.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also enjoy arts and culture ticket discounts, Chanel product discounts, and exclusive sales. Additionally, the company provides employee recognition programs and mental wellbeing support.

Chanel is committed to cultivating an inclusive culture that encourages personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel is dedicated to fostering an environment where creativity and innovation thrive, and where employees are empowered to contribute to the brand's legacy of excellence.