Chanel Account Manager

Newcastle upon Tyne • UK

Friday, April 4, 2025

Chanel is a prestigious and independent luxury brand renowned for its commitment to creativity, innovation, and excellence. As part of the global luxury industry, Chanel upholds a legacy of sophistication and elegance, with a focus on empowering individuals through its exceptional fragrance, makeup, and skincare offerings. The brand is dedicated to fostering an inclusive environment that values diversity and nurtures talent, aligning with its mission to make a positive impact in the world.

1. Lead and inspire a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters positive team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies and procedures.
4. Facilitate effective team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning to ensure optimal client experiences.
7. Communicate retail and stock needs to relevant parties and provide strategic feedback to management.
8. Deliver personalized client experiences and build long-lasting relationships on the sales floor.
9. Embrace and integrate digital shopping trends into the client journey.
10. Resolve client service complaints holistically to ensure satisfaction across all channels.
11. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming environment.
12. Act as a Chanel ambassador, embodying the brand's values and sharing its heritage with clients and team.
13. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to build and maintain relationships with clients and team members.
4. Experience in performance management and coaching.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Relationship-building and influencing skills.
4. Excellent verbal and written communication skills.
5. Empathy and feedback skills.
6. Ability to manage stress and maintain self-control.

Significant experience in a retail management role, preferably within the luxury sector.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel fosters an inclusive culture that encourages personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel is committed to nurturing talent and creating a supportive environment for all employees.