Chanel Account Manager

London • UK

Wednesday, January 28, 2026

Chanel, a prestigious independent luxury brand, is renowned for its commitment to creative freedom, human potential, and positive global impact. As part of the Chanel Beauty division, the company emphasizes individuality and self-expression through its exceptional fragrance, makeup, and skincare offerings. Chanel is dedicated to fostering a supportive environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Lead and inspire a dynamic team to embody Chanel values and deliver exceptional client experiences.
2. Manage day-to-day operations of the fragrance and beauty counter, ensuring retail excellence and brand image maintenance.
3. Inspire, develop, and manage a high-performing team with a focus on collaboration and empowerment.
4. Oversee onboarding and continuous training, ensuring strong product knowledge and service excellence.
5. Set and review individual and team goals, providing regular performance feedback and career development support.
6. Contribute to business planning, including forecasting and promotional strategies.
7. Monitor and analyze business KPIs to inform strategic actions and improve commercial performance.
8. Proactively recruit new clients and support clientelling initiatives to drive loyalty.
9. Collaborate with the Retail Development Manager to review performance and develop growth strategies.
10. Ensure flawless execution of brand activations, events, and in-store campaigns.
11. Uphold brand standards for grooming, presentation, and environment.
12. Champion the brand’s signature service approach, ensuring elevated and immersive client interactions.

1. Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.

1. Ability to coach and develop a diverse team while fostering a culture of collaboration.
2. Passion for creating memorable, client-centric experiences.
3. Strategic thinking with strong commercial awareness and decision-making capabilities.
4. Solution-focused approach, thriving in a fast-paced and evolving environment.

Leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is committed to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. Chanel encourages applications from diverse candidates to enrich the brand with varied perspectives and experiences.