Chanel Account Manager

Gatwick Airport • UK

Friday, February 21, 2025

Chanel, a paragon of luxury and sophistication, operates as an independent entity that champions creative freedom and human potential. As part of its illustrious heritage, Chanel is committed to making a positive impact globally. The brand is renowned for its exceptional fragrance, makeup, and skincare offerings, and it seeks to empower individuals to express their unique selves. Chanel is a prestigious employer within the luxury fashion industry, offering a dynamic and inclusive work environment that fosters personal and professional growth.

1. Lead and mentor a team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that promotes collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure collective knowledge sharing.
5. Share the brand vision and business challenges with the team, empowering them while holding them accountable.
6. Build Chanel's client portfolio through strategic data capture.
7. Develop business initiatives aligned with the brand's vision and strategy.
8. Manage staff rotas and operational zoning to ensure optimal client experience.
9. Communicate retail and stock needs to relevant parties.
10. Provide feedback to line manager to influence strategies and recommendations.
11. Create personalized client experiences and build long-lasting relationships.
12. Embrace digital shopping trends and ensure team alignment with omni-channel strategies.
13. Resolve client service complaints holistically to ensure satisfaction.
14. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
15. Embody Chanel's values and share brand knowledge with clients and team.
16. Implement training and adhere to uniform and grooming guidelines.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and relationship-focused skills
4. Ability to develop and empower people
5. Performance-oriented mindset
6. Excellent verbal and written communication skills
7. Curiosity and continuous learning mindset
8. Self-awareness and stress management
9. Integrity and ethical conduct

Proven experience in a leadership role within the luxury retail sector, with a focus on team management and client relations.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, arts and culture discounts, and exclusive Chanel product discounts. Recognition programs and additional holidays are available for service milestones.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand celebrates the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.