Chanel Account Manager

Edinburgh • UK

Wednesday, January 7, 2026

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to creativity and innovation. As an independent entity, Chanel fosters an environment that values human potential and strives to make a positive impact globally. The brand is part of a prestigious lineage of luxury, offering unparalleled opportunities for personal and professional growth.

1. Lead and mentor a dynamic team to achieve business objectives and foster individual talent development.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies.
3. Facilitate effective communication within the team to ensure shared knowledge and accountability.
4. Develop Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff schedules and operational zoning to optimize client experience.
6. Communicate stock needs and provide feedback to influence business strategies.
7. Create personalized client experiences and resolve service complaints holistically.
8. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
9. Act as a Chanel ambassador, sharing brand knowledge and implementing training.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Excellent relationship-building and influencing abilities.
4. Proficiency in performance management and coaching.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Effective communication and storytelling skills.
5. Curiosity and continuous learning mindset.

Substantial experience in a retail management role, preferably within the luxury sector.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, and access to mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, recognizing the value of varied perspectives and experiences.