Celine Store Director

New York • USA

Sunday, December 15, 2024

CELINE, a distinguished French couture house renowned for its exquisite leather goods, operates under the prestigious LVMH group. As part of a global luxury conglomerate, CELINE is committed to crafting an iconic brand presence worldwide. The company seeks individuals who are enthusiastic, passionate, and adaptable, eager to thrive in a dynamic and demanding environment.

1. Collaborate with Senior Management to establish the store's vision and drive a successful business.
2. Maintain a strong leadership presence, mentoring and solving problems proactively.
3. Foster a collaborative team-oriented environment across various categories.
4. Organize store activities, meetings, and prioritize actions to ensure operational efficiency and exceptional customer experience.
5. Monitor and analyze weekly sales performance by category.
6. Develop a staffing model to align employee schedules with store traffic and optimize sales potential.
7. Conduct comprehensive analysis of Mystery Shop reports and CRM activities.
8. Partner with Regional Management to review CRM strategies and performance measures.
9. Provide input on opportunities to enhance sales and customer experience in both front and back of house.
10. Identify and develop training programs for selling Ready-to-Wear and Shoes.
11. Mentor and coach management staff to adapt and find solutions.
12. Manage inventory using Retail Pro and ensure staff proficiency in systems.
13. Oversee Profit and Loss responsibilities, focusing on controllable expenses and sales plans.
14. Implement retention initiatives and collaborate with HR for staff development.
15. Manage staffing and recruitment for both non-exempt and exempt positions.
16. Organize systematic induction and training sessions for new staff.
17. Propose and develop event formats in collaboration with Senior Management and Marketing.
18. Ensure adherence to grooming and styling standards and maintain store appearance.
19. Create staff work schedules and manage planning of paid holidays and absences.
20. Develop and train associates to achieve and exceed sales objectives.
21. Assist in resolving customer issues and support sales staff with consignments.
22. Understand and manage store performance by product category.

1. Minimum 10 years of managerial experience in luxury retail, preferably in a flagship or high-profile store.
2. Experience in multi-store management is a plus.
3. Proficiency in using various software packages.

1. Action-oriented and results-driven.
2. Ability to motivate others and build effective teams.
3. Strong customer service orientation.
4. Involvement in community and client relations.
5. Social perceptiveness.
6. Proficiency in mediating and resolving issues.
7. Strong oral and written communication skills.

A minimum of 10 years in managerial roles within a luxury retail setting, with a focus on general store management. Experience in flagship or high-profile stores is preferred.

The compensation for this position ranges from $120,000 to $155,000 annually, depending on relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and a retirement plan with employer contribution.

CELINE is dedicated to fostering an inclusive environment of mutual respect, welcoming diversity, and ensuring all employees feel included, developed, and heard. The company is committed to preventing discrimination and providing equal opportunities to all applicants, recognizing all types of talent and singularities.