Celine Clienteling & Loyalty Senior Manager

CELINE, a distinguished French Leather-Goods, Fashion & Couture House, was established in 1945 by Céline Vipiana and is part of the prestigious LVMH Group. As an employer, CELINE is committed to fostering an inclusive and dynamic environment where diversity is celebrated, and every employee feels valued, developed, and heard. The brand is renowned for its dedication to excellence and innovation in the luxury fashion industry.

1. Define and lead the local clienteling budget and strategy.
2. Implement global clienteling programs within the region.
3. Define action plans to improve client data quality and monitor regional client data.
4. Set regional targets for key clienteling KPIs and drive customer-service orientation.
5. Oversee CRM training and coaching with the support of the training team and store ambassadors.
6. Define relevant programs for the region and individual stores, monitor app performance, and organize feedback loops.
7. Develop regional action plans for events, organize events in collaboration with various departments, and track performance.
8. Identify potential partnerships for acquisition, retention, and client experience.
9. Propose new gifting and service initiatives tailored to local needs and benchmark against competitors.
10. Manage the regional clienteling team and oversee retail network clienteling performances.
11. Define the local clienteling budget and monitor budget consumption.

1. Degree or higher qualification.
2. 12 to 15 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management is highly advantageous.
4. Self-starter with strong time management and organizational skills.
5. Strong problem-solving skills and adaptability.
6. Highly rigorous, precise, and detail-oriented.
7. Good analytical skills for monitoring and tracking clienteling initiatives.
8. Excellent communication skills with the ability to engage across levels.

1. Passion for CELINE and its collections.
2. Proactive, fast, and efficient with attention to detail.
3. Team player with a positive work attitude.
4. Excellent Microsoft Excel/Office and computer literacy.
5. Good analytical and operational ability with proven problem-solving skills.
6. Excellent communicator with a conscientious working style.

A minimum of 10 years of experience in client development within the luxury sector, with a strong background in store, client, and event management.

Degree or higher qualification.

CELINE offers a hybrid working mode, promoting a balance between professional and personal life, and provides opportunities for career evolution within the LVMH Group.

CELINE prides itself on being an equal opportunity employer, committed to creating an inclusive environment where diversity is embraced, and all employees feel included, developed, and heard. The brand values passion, agility, and authenticity, fostering a culture of mutual respect and continuous development.