Celine Client Insights Project Manager

Celine, a distinguished brand within the Mode & Maroquinerie division, is part of a larger conglomerate renowned for its commitment to luxury and innovation. As an employer, Celine offers a dynamic environment where creativity and strategic thinking are highly valued, providing employees with the opportunity to contribute to the brand's prestigious legacy.

1. Monitor client-related indicators to assess performance and identify improvement areas.
2. Conduct ad-hoc client studies to explain client behavior and address critical business questions from stakeholders.
3. Define and standardize relevant KPIs to analyze Retail/CRM performance and CRM initiative effectiveness.
4. Propose new KPIs and methodologies to enhance the measurement of CRM/client action efficiency.
5. Present studies and findings to top management and other stakeholders.
6. Serve as the business owner of client data-related Power BI dashboards and datasets.
7. Conceptualize and define new dashboards and visualizations based on evolving business requirements.
8. Collaborate closely with the data team to ensure the relevancy and accuracy of client insights and KPIs.
9. Provide functional leadership to a network of data analysts in regional teams, facilitating data use through training and support.
10. Manage and mentor a trainee, guiding daily tasks and defining personal development objectives.

1. Over 5 years of experience, with a background in CRM/Retail business or consulting being essential.
2. Strong understanding of Retail/CRM challenges within a luxury context.
3. Deep knowledge of the luxury business.

1. Strong analytical and statistical skills, highly data-oriented.
2. Excellent data visualization and presentation/storytelling skills.
3. Detail-oriented with strong written skills.
4. Effective communication skills.
5. Experience with Power BI.
6. Experience with Dataiku is advantageous.
7. Fluency in English, both spoken and written.

A minimum of 5 years of relevant experience is required, preferably in CRM/Retail business or consulting within a luxury context.

Employees benefit from working in a prestigious luxury brand environment with opportunities for professional growth and development.

Celine fosters a client-centric culture that values sharp analysis and comprehensive client understanding. The workplace environment encourages collaboration across departments, promoting a culture of innovation and strategic insight.