Celine Clienteling & Loyalty Senior Manager

Singapore • Singapore

Wednesday, February 12, 2025

CELINE, a distinguished French Leather-Goods, Fashion & Couture House, was established in 1945 by Céline Vipiana. As a member of the prestigious LVMH Group, CELINE is renowned for its commitment to excellence and innovation. The brand seeks individuals who thrive in a dynamic, fast-paced environment and who embody passion, agility, and authenticity.

1. Define and lead the local clienteling budget and strategy.
2. Implement global clienteling programs within the region.
3. Develop action plans to enhance client data quality and monitor regional data needs or risks.
4. Set regional targets for key clienteling KPIs in alignment with global strategy.
5. Drive the retail network to enhance customer-service orientation.
6. Oversee CRM training and coaching with support from the training team and store ambassadors.
7. Define relevant clienteling app programs for the region and individual stores, and monitor app performance.
8. Organize and manage regional events in collaboration with Retail, VM, and Communication departments.
9. Identify potential partnerships for client acquisition, retention, and experience enhancement.
10. Propose new gifting and service initiatives tailored to local needs and benchmark against competitors.
11. Manage regional clienteling team and oversee retail network clienteling performances.
12. Define and monitor the local clienteling budget and assess return on investment.

1. Degree or higher qualification.
2. 12 to 15 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management is advantageous.

1. Strong time management and organizational skills.
2. Problem-solving skills and adaptability.
3. Attention to detail and precision.
4. Analytical skills for monitoring clienteling initiatives.
5. Excellent communication skills across all levels.
6. Proficiency in Microsoft Excel and Office applications.

A minimum of 10 years of experience in client development within the luxury sector, with a strong background in store, client, and event management.

Degree or higher qualification.

CELINE offers an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The company is committed to providing equal opportunities to all applicants.

CELINE fosters a culture of inclusivity and respect, welcoming diversity and ensuring that all employees feel included, developed, and heard. The brand is committed to preventing discrimination and providing equal opportunities, recognizing all types of talent and singularities.