Celine Clienteling & Loyalty Senior Manager

Singapore Singapore

Monday, December 16, 2024

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. The company thrives on teamwork in a fast-paced environment among passionate, agile, and authentic individuals.

1. Define and lead the local clienteling budget and strategy.
2. Implement global clienteling programs within the region.
3. Define action plans to improve client data quality.
4. Monitor regional client data quality and identify needs or risks.
5. Set regional targets for key Clienteling KPIs in line with the global strategy.
6. Drive the Retail network to boost customer-service orientation.
7. Oversee CRM training and coaching with the support of the training team and store ambassadors.
8. Define relevant programs for the region and individual stores.
9. Monitor App performance and usage.
10. Organize feedback loops for APP improvements or local adaptations.
11. Develop regional action plans aligned with Company guidelines.
12. Organize events in collaboration with Retail, VM, and Communication departments.
13. Set clear targets for each event and identify client segmentation to be targeted.
14. Track performance and recommend improvements for next programs.
15. Identify potential partnerships for acquisition, retention, client experience.
16. Propose new gifting and service initiatives tailored to local needs.
17. Manage regional clienteling team and oversee Retail network clienteling performances.
18. Build and foster a local clienteling community.
19. Define the local clienteling budget and monitor budget consumption.

1. Degree or higher qualification
2. 12 to 15 years of experience in client development within the luxury sector
3. Experience in store, client & event management is highly advantageous

1. Self-starter with strong time management and organization skills
2. Strong problem-solving skills and ability to adapt quickly
3. Highly rigorous, precise with an eye for detail
4. Good analytical skills for monitoring clienteling initiatives
5. Excellent communication skills with the ability to engage across levels
6. Proactive, fast & efficient with attention to details
7. Team player with a positive work attitude
8. Excellent Microsoft Excel / Office and computer literacy

Minimum 10 years of experience in client development within the luxury sector.

Degree or higher qualification

CELINE is committed to providing an inclusive environment of mutual respect, welcoming diversity, and ensuring all employees feel included, developed, and heard.

CELINE fosters a fast-paced environment with a focus on teamwork among passionate, agile, and authentic individuals. The workplace is located in Singapore.