Celine Clienteling & Loyalty Senior Manager

Singapore • Singapore

Monday, December 16, 2024

CELINE, an esteemed French Leather-Goods, Fashion, and Couture House, was established in 1945 by Céline Vipiana and is part of the prestigious LVMH Group. As an employer, CELINE offers a dynamic and inclusive work environment that values diversity and fosters a culture of mutual respect. The brand is committed to nurturing talent and providing opportunities for professional growth within a fast-paced and innovative industry.

1. Oversee the implementation of client initiatives and events to enhance clienteling performance in SEAO.
2. Drive recruitment, retention, and client engagement locally while promoting the Client culture within teams.
3. Collaborate with Clienteling Managers in Australia and Thailand, and manage operations in Singapore, Malaysia, and the Philippines.
4. Lead a team comprising a CRM Data Analyst, a Clienteling & Event Coordinator, and two Clienteling Managers.
5. Define and manage the local clienteling budget and strategy, implementing global programs regionally.
6. Develop action plans to improve client data quality and monitor regional data needs and risks.
7. Set regional targets for Clienteling KPIs and enhance customer-service orientation within the Retail network.
8. Oversee CRM training and coaching with support from the training team and store ambassadors.
9. Manage Clienteling App programs, monitor performance, and organize feedback for improvements.
10. Develop and execute regional event plans in collaboration with Retail, VM, and Communication departments.
11. Identify and establish partnerships for client acquisition, retention, and experience enhancement.
12. Propose and benchmark gifting and service initiatives tailored to local needs.
13. Foster a local clienteling community and promote client focus across all retail levels.
14. Define and monitor the local clienteling budget, assessing return on investment.

1. Degree or higher qualification.
2. 12 to 15 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management is advantageous.

1. Strong time management and organizational skills.
2. Problem-solving abilities and adaptability.
3. Rigorous attention to detail and analytical skills.
4. Excellent communication skills across all levels.
5. Proficiency in Microsoft Excel and Office applications.

A minimum of 10 years of experience in client development within the luxury sector, with a strong background in store, client, and event management.

Degree or higher qualification.

CELINE offers a hybrid working mode, promoting a balance between professional and personal life, and provides opportunities for career advancement within the LVMH Group.

CELINE fosters an inclusive and respectful workplace culture, welcoming diversity and ensuring all employees feel included, developed, and heard. The brand is dedicated to preventing discrimination and providing equal opportunities to all applicants.