Burberry Sales Associate

Burberry, established in 1856 by Thomas Burberry, is a prestigious global luxury brand renowned for its quintessentially British ethos. As part of a vast international network, Burberry operates both owned and franchised stores across EMEIA, Asia Pacific, and the Americas. The brand is a pioneer in digital innovation, integrating cutting-edge technology into every facet of its operations, from design and distribution to marketing. Burberry is committed to modern luxury, which encompasses social and environmental responsibility, a principle that is central to its enduring success.

1. Exceed individual and store sales targets by implementing key retail growth strategies and leveraging franchise, operational efficiency, and department category development.
2. Embrace and adhere to the Burberry Experience in all interactions, maintaining relationships with existing clients while developing new clientele.
3. Achieve personal sales goals consistently, guided by Burberry's training guidelines and code of conduct.
4. Provide exceptional customer service using excellent interpersonal and communication skills.
5. Actively engage with clients to foster loyalty and invite them for store revisits using updated client books and email outreach.
6. Apply visual techniques in compliance with company guidelines, including executing monthly floorsets and maintaining product presentation standards.
7. Ensure readiness to welcome customers at the start of the day and maintain product replenishment for the next day's sales.
8. Maintain an active presence on the sales floor and ensure fitting rooms are kept clean.
9. Support back-of-house operations, including markdown processes, inventory management, and sales events.
10. Organize and maintain the stockroom efficiently.

1. Minimum of one year of experience in the luxury or related industry.
2. Proficiency in Chinese and English is preferred.
3. High school diploma or higher education, with preference for fashion-related degrees.
4. Experience in luxury sales or service is advantageous.

1. Proactive attitude towards work.
2. Ability to communicate clearly and efficiently with all staff members.
3. Positive demeanor and accountability in tasks.
4. Results-oriented with adaptability to change.
5. Interest in fashion and design.
6. Understanding of POS and store systems.

Candidates should possess at least one year of experience in the luxury or related industry, with a preference for those who have worked in luxury sales or service roles.

High school diploma or higher, with preference for fashion-related degrees.

Preference given to individuals with disabilities and veterans in accordance with relevant laws.

Burberry fosters a culture of innovation and excellence, driven by a commitment to social and environmental responsibility. The workplace is dynamic and inclusive, encouraging employees to engage with the brand's rich heritage while contributing to its future growth.