Burberry Sales Floor Supervisor
Join Burberry in Shanghai as a Retail Supervisor. Drive sales and customer experience in a luxury setting. Apply now!
Overview
Burberry, a quintessentially British luxury brand, is renowned for its innovative approach to fashion and digital technology. As part of its global presence, Burberry operates an extensive network of owned and franchised stores across EMEIA, Asia Pacific, and the Americas. The brand is committed to social and environmental responsibility, which is integral to its long-term success.
Role & Responsibilities
- Supervise daily sales floor activities to ensure high customer service standards and drive sales goals.
- Lead and train sales staff to deliver optimal customer service.
- Support the store manager with a strong sense of responsibility.
- Maintain personal appearance in line with brand standards and dress code.
- Understand customer needs and tailor sales approaches accordingly.
- Collect and maintain customer data for a client database.
- Handle phone reservations, inquiries, and in-store promotions effectively.
- Manage customer complaints following established procedures.
- Ensure accurate stock levels and participate in inventory counts.
- Ensure all merchandise is correctly labeled and described.
- Assist with merchandise delivery as needed.
- Execute all sales processes, including refunds, exchanges, and VAT procedures.
- Utilize store management systems for documentation and inventory management.
- Adhere to health and safety procedures and participate in related training.
- Engage in staff training and store meetings.
- Maintain store cleanliness and complete tasks assigned by management.
Qualifications
- High school diploma or above.
- Strong product knowledge and excellent sales skills.
- Effective communication skills.
- Proactive and team-oriented.
- Ability to handle pressure.
- Three or more years of retail experience, preferably in branded apparel or accessories.
Skills
Experience
Three or more years of retail experience, preferably in branded apparel, accessories, or related industries.
Education
High school diploma or above.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China. 422 luxury roles are listed in Shanghai on Cerulean, 3 posted in the last 48 hours. Across the Shanghai region, Cerulean lists 448 open positions — 3 listed in the past two days. Cerulean currently advertises 1.800 open roles in China, including 16 added in the last 48 hours.
Culture
Burberry fosters a culture of innovation and excellence, with a commitment to sustainability and social responsibility. The brand values diversity and inclusivity, offering a dynamic and supportive work environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Retail Team Leader», «Store Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.