Burberry Retail Service Lead

Burberry, a quintessential British luxury brand renowned for its iconic trench coats and innovative designs, is a part of the global luxury conglomerate. As an employer, Burberry fosters a creative and inclusive environment, encouraging diverse talents to thrive. The company is committed to sustainability and community engagement, aiming to drive industry change and champion the next generation of luxury fashion.

1. Supervise and motivate sales associates to deliver exceptional customer experiences on the selling floor.
2. Act as a quality control supervisor to ensure memorable customer interactions.
3. Collaborate with associates to enhance selling skills and achieve sales goals and KPIs.
4. Lead a high-performing, customer-facing team, providing coaching and feedback to align with brand strategies.
5. Manage customer flow to ensure optimal service and no unattended clients.
6. Foster collaboration among sales associates, specialists, stock associates, and operations team.
7. Provide real-time coaching and feedback after transactions and client interactions.
8. Develop and retain talented employees through recognition and performance reviews.
9. Deliver the Burberry Experience to customers when necessary.
10. Partner with store management to set goals and deliver performance feedback.
11. Resolve complex customer issues and escalate to management when needed.
12. Oversee post-void transactions, promotional discounts, and employee sales in management's absence.
13. Drive the digital experience in-store and utilize digital resources for communication.
14. Understand and communicate business needs and ideas to elevate the business.
15. Adhere to and enforce company policies and procedures.
16. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.
3. Strong leadership and coaching abilities.
4. Excellent communication and interpersonal skills.
5. Ability to manage and resolve customer issues effectively.

1-2 years of supervisory or management experience in retail sales.

Burberry offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Burberry's workplace culture is defined by creativity, inclusivity, and a commitment to sustainability. The company values diverse perspectives and encourages employees to push boundaries and explore new possibilities. As a values-driven brand, Burberry is dedicated to being a force for good, fostering a supportive environment where employees can thrive and contribute to the brand's legacy of innovation and excellence.