Burberry Customer Service Consultant

Burberry, a quintessentially British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of a global conglomerate, Burberry offers a dynamic work environment that fosters creativity and excellence. The company is committed to delivering exceptional experiences to its clientele, making it an esteemed employer in the luxury fashion industry.

1. Deliver exceptional luxury customer service across all communication channels.
2. Take ownership of customer cases, ensuring timely updates and resolutions.
3. Maintain accurate records and systems for optimal customer follow-up experiences.
4. Provide an elevated customer experience through expert client engagement.
5. Develop and maintain comprehensive product knowledge and act as a brand ambassador.
6. Create and nurture long-term customer relationships through clienteling activities.
7. Manage a personal client book, ensuring regular and personalized client interactions.
8. Anticipate and understand customer needs, resolving service or product issues effectively.
9. Utilize knowledge systems to suggest aftercare services and build customer loyalty.
10. Ensure compliance with data protection policies while maintaining customer profiles.

1. Fluency in Italian and English.
2. Passion for delivering exceptional customer service.
3. Strong understanding of customer service needs and priorities.

1. Excellent verbal and written communication skills.
2. Ability to work collaboratively and demonstrate initiative.
3. Resilience and a positive attitude in challenging situations.
4. Strong attention to detail and organizational skills.
5. Ability to manage multiple tasks with precision.

Experience in customer service within a luxury or high-end retail environment is preferred.

Burberry offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Burberry fosters a culture of innovation and excellence, encouraging employees to express their creativity while upholding the brand's prestigious heritage. The company values diversity and inclusivity, creating a supportive and collaborative work environment.