Burberry Client Advisor

Burberry, a quintessentially British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of a global conglomerate, Burberry offers its employees a dynamic and creative work environment where they can thrive. The brand is committed to sustainability and innovation, driving industry change while championing its communities.

1. Meet and exceed individual and store sales targets and commercial KPIs.
2. Inspire clients through storytelling and passion for the Burberry brand, creating desire and brand loyalty.
3. Provide luxury service with expertise in product, fashion, and styling.
4. Elevate the client experience by following the client journey from initial impression to sale closure.
5. Efficiently manage after-sales services and client follow-ups.
6. Maintain high luxury standards in store operations, including inventory management and stockroom maintenance.
7. Adhere to company policies and visual standards.
8. Foster teamwork and a positive work environment.
9. Build and maintain meaningful client relationships, promoting loyalty and repeat purchases.
10. Capture new luxury clients to expand the client book with a commercial focus.
11. Drive client retention through regular contact and follow-up on sales and requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clientelling.
3. Strong interest in fashion, art, and culture.
4. Strong product knowledge and understanding of retail operations.
5. Understanding of competitor products.
6. Experience working as part of a team.
7. Fluent in the local language; English proficiency is desirable.
8. Other language knowledge is desirable.

1. Confidence, curiosity, conviction, and care.
2. Team-oriented and enjoys collaboration.
3. Energetic, proactive, and self-motivated.
4. Detail-oriented and creative with a passion for selling.
5. Assertive with impeccable presentation and communication skills.
6. Results-driven with a commercial mindset.
7. Flexible, collaborative, and adaptable.

Previous experience in clientelling and a proven track record in sales within the luxury retail sector.

Burberry offers a comprehensive benefits package, including opportunities for career advancement, a dynamic work environment, and a commitment to diversity and inclusion.

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The company values diversity and inclusion, creating an environment where creative minds from diverse backgrounds can thrive.