Burberry Client Advisor

Burberry, established in 1856 by Thomas Burberry, is a renowned global luxury brand with a quintessentially British ethos. As part of its expansive operations, Burberry boasts a significant presence across EMEIA, Asia Pacific, and the Americas, with both owned and franchised stores. The brand is a pioneer in digital innovation, integrating cutting-edge technology into all facets of its business, from product design to distribution and marketing. Burberry is committed to modern luxury, which encompasses social and environmental responsibility, a principle that is integral to its long-term success. As an employer, Burberry offers a dynamic and inclusive environment, fostering growth and development for its employees.

1. Exceed individual and store sales targets by implementing key retail growth strategies and leveraging franchise, operational efficiency, and departmental category development.
2. Develop new clientele and maintain relationships with existing customers, ensuring adherence to the Burberry Experience in all interactions.
3. Embrace the Burberry Experience and adhere to company training guidelines to reflect the luxury brand's standards and image.
4. Achieve personal sales targets consistently based on the Burberry Code of Conduct.
5. Provide exceptional customer service through superior interpersonal and communication skills.
6. Actively prospect and convert customers into loyal clients.
7. Utilize the updated Client Book for sales progression and invite customers to revisit the store through email outreach.
8. Apply visual techniques in compliance with company regulations and Burberry guidelines, including understanding and executing the monthly floorset.
9. Ensure the store is ready to welcome customers at the start of the day and that all products are replenished by the end of the day.
10. Maintain active engagement in store operations and ensure fitting rooms are kept clean.
11. Support markdown processes, annual inventory management, and sales events.
12. Organize the stockroom and deliver necessary items to the sales floor.

1. Minimum of 1 year of experience in the luxury or related industry.
2. Proficiency in Chinese and English is preferred.
3. High school diploma or equivalent; preference for candidates with a degree in fashion or related fields.
4. Experience in luxury sales or service is advantageous.
5. Candidates with disabilities or national veterans are given preference in accordance with relevant laws.

1. Proactive attitude towards work.
2. Ability to communicate clearly and effectively with all staff members.
3. Demonstrates positivity and accountability in work responsibilities.
4. Results-oriented with the ability to adapt to change.
5. Interest in fashion and design.
6. Understanding of POS and store systems.

At least 1 year of experience in the luxury or related industry is required.

High school diploma or equivalent; a degree in fashion or related fields is preferred.

Burberry is an equal opportunity employer, providing a fair and inclusive work environment based on skills and experience.

Burberry fosters a culture of innovation, inclusivity, and excellence. The company values social and environmental responsibility, integrating these principles into its business operations. Employees are encouraged to embrace the brand's rich heritage while contributing to its modern luxury ethos.