Bvlgari Store Manager

Hong Kong • China

Friday, July 11, 2025

Bulgari, a prestigious name in the luxury watches and jewelry sector, is part of the illustrious LVMH Group. Renowned for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and enriching work environment, fostering creativity and excellence. As a member of the LVMH family, employees benefit from a vast network of resources and opportunities for professional growth within the luxury industry.

1. Develop and implement store-specific strategies aligned with overarching business objectives.
2. Propose innovative ideas and insights to enhance store performance and drive growth.
3. Lead the implementation of clienteling strategies to enhance client satisfaction and loyalty.
4. Ensure the highest level of client experience, creating a memorable and personalized experience for every client.
5. Monitor competitors to identify potential opportunities.
6. Build and lead a high-performing store team to deliver exceptional client experience and achieve commercial goals.
7. Provide ongoing coaching, training, and performance management to support team members' growth and success.
8. Foster a positive work environment that promotes collaboration, innovation, and employee engagement.
9. Drive sales performance and profitability by achieving store sales targets and optimizing store layout.
10. Monitor store P&L and control expenses to maximize profitability.
11. Oversee day-to-day operations, ensuring smooth floor management and efficient store functioning.
12. Implement company policies and procedures to maintain a consistent brand experience.
13. Maintain a well-organized, clean, and visually appealing store environment.
14. Build an omnichannel mindset among the team to maximize opportunities and increase client satisfaction.

1. Bachelor's degree or higher is highly preferred.
2. Fluency in English, Cantonese, and Mandarin.
3. 8-10 years of experience in a comparable role, preferably in the luxury industry.
4. Knowledge of the luxury business.

1. Strong selling skills.
2. Proficiency in store procedures and processes.
3. Expertise in CRM techniques and tools.
4. Familiarity with store operation applications (e.g., Beanstore, CRM, SAP).
5. GIA and FHH Folder knowledge is highly preferred.

Minimum of 10 years of experience in a comparable role.

Bachelor's degree or higher is highly preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development, access to exclusive industry events, and a supportive work environment that values diversity and inclusivity.

Bulgari fosters a culture of innovation, collaboration, and excellence, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to quality and client satisfaction. The company values diversity and inclusivity, creating a supportive environment where all team members can thrive.