Bvlgari Selling Skills Training Manager

Rome • Italy

Friday, March 7, 2025

Bulgari, a distinguished member of the LVMH Group, epitomizes luxury and sophistication in the world of watches and jewelry. As a global leader in the luxury market, Bulgari offers an unparalleled working environment that fosters creativity, innovation, and excellence. The brand is renowned for its commitment to crafting exquisite experiences and products, making it a coveted employer for those passionate about luxury and retail.

1. Design and develop selling skills training programs using platforms such as Articulate Rise, employing a blended learning approach.
2. Collaborate with the Retail Excellence team to train local sales trainers on evolving selling experiences, ensuring alignment with brand positioning and retail KPIs.
3. Coordinate with departments like Operations, CRM, and Clienteling to integrate omni-retail strategies into training programs.
4. Oversee training data management, aligning programs with Mystery Shopping and Client Satisfaction/NPS feedback.
5. Gather market feedback to ensure consistency and improvement in sales training programs, identifying best practices for scalability.
6. Contribute to the organization and facilitation of training events, including Train-the-Trainer sessions and global/local initiatives.
7. Apply project management skills to meet deadlines and manage stakeholder involvement throughout training projects.
8. Monitor and manage training project budgets, liaising with external suppliers as needed.
9. Support the onboarding and integration of new trainers into the organization.

1. At least five to six years of experience in training design, content creation, and facilitation for retail and sales teams.
2. In-store experience or equivalent is advantageous.
3. Deep understanding of omnichannel retail and customer experience dynamics.
4. Fluency in Italian and English; additional languages are beneficial.

1. Strategic mindset to translate business objectives into effective training programs.
2. Excellent project management capabilities.
3. Analytical skills to leverage data for decision-making and measuring training effectiveness.
4. Exceptional communication and presentation abilities to engage diverse audiences.

Minimum of 5 years in training design and facilitation, particularly within retail and sales environments.

Bulgari offers a comprehensive benefits package, including opportunities for career development within the LVMH Group, access to exclusive training programs, and a dynamic work environment that values innovation and excellence.

Bulgari fosters a culture of luxury and innovation, encouraging employees to push boundaries and deliver exceptional experiences. The brand values creativity, collaboration, and a commitment to excellence, providing a vibrant and inspiring workplace.